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Why can't I access my mozilla support account

  • 1 (رد واحد)
  • 2 have this problem
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  • آخر ردّ كتبه John99

FirefoxQuestion50
FirefoxQuestion50
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I had trouble the other day accessing my mozilla support account. I was able to sign in which at the top of the page brought up my username and listed the available options (for example, inbox, profile, settings, etc.) but the page otherwise included the following message: "An Error Occurred Oh, no! It looks like an unexpected error occurred. We've already notified the site administrators. Please try again now, or in a few minutes." I was caught in this endless loop of signing in, getting the same error message, and unable to access my account or post a new question. This happened whether I used IE or Firefox and after clearing cookies, etc. and resetting browser.

I was able to create a new account with a new username and new email but after posting my question the same phenomena occured which prohibited me from further accessing that new account.

Accordingly, I have now set up this third account in order to see if the problem can be resolved. The username for those first two accounts at issue is inquiringmind and FirefoxQuery79. After posting this question I don't know if I will be able to get back into this account to answer any followup questions so I hope I have provided enough info.

Any insight is appreciated. Thanks.

I had trouble the other day accessing my mozilla support account. I was able to sign in which at the top of the page brought up my username and listed the available options (for example, inbox, profile, settings, etc.) but the page otherwise included the following message: "An Error Occurred Oh, no! It looks like an unexpected error occurred. We've already notified the site administrators. Please try again now, or in a few minutes." I was caught in this endless loop of signing in, getting the same error message, and unable to access my account or post a new question. This happened whether I used IE or Firefox and after clearing cookies, etc. and resetting browser. I was able to create a new account with a new username and new email but after posting my question the same phenomena occured which prohibited me from further accessing that new account. Accordingly, I have now set up this third account in order to see if the problem can be resolved. The username for those first two accounts at issue is inquiringmind and FirefoxQuery79. After posting this question I don't know if I will be able to get back into this account to answer any followup questions so I hope I have provided enough info. Any insight is appreciated. Thanks.

All Replies (1)

John99
John99
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At least this account seems to be working as you have posted on the forum. I can find the accounts

Have you tried them again.

There are sometimes intermittent problems with this site as with any other you can check here, but I see a row of green ticks for the last 7 days.

And possible with third party sites

Make a note of this threads location https://support.mozilla.org/en-US/questions/101200

I hope you do not need to open a fourth account to say it is still not working ;-)

Try clearing cookies and cache for the site, noting that will log you out, it may help with logging in to the pre existing accounts.