Mozilla VPN is currently experiencing an outage. Our team is actively working to resolve the issue. Please check the status page for real-time updates. Thank you for your patience.

Avatar for Username

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

can't open firefox getting message "Your Firefox profile cannot be loaded. It may be missing or inaccessible" help

  • 1 (رد واحد)
  • 3 have this problem
  • 1 view
  • آخر ردّ كتبه cor-el

pbffoster
pbffoster
more options

I must have deleted something. My firefox cannot open. I get the following message:

"Profile Missing" Your Firefox profile cannot be loaded. It may be missing or inaccessible.

I must have deleted something. My firefox cannot open. I get the following message: "Profile Missing" Your Firefox profile cannot be loaded. It may be missing or inaccessible.

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

A possible/likely cause is a problem with the profiles.ini file and the profile marked as Default=1 in this file is no longer present on the hard drive.

  • Windows: %AppData%\Mozilla\Firefox\
    C:\Users\<user>\AppData\Roaming\Mozilla\Firefox\Profiles\<profile>\
  • Linux: ~/.mozilla/firefox/
  • Mac: ~/Library/Application Support/Firefox/

You can use one of these to make Firefox create/use a new default profile:

  • Delete the profiles.ini file to force Firefox to create a new default profile
  • Use the Profile Manager to create a new profile
  • Use "Choose Folder" when you create a new profile to select the location of a lost profile and recover this profile