Firefox constantly crashes, Flash constantly crashing as well
I've been having some problems with Flash for as long as I can remember, but only recently has the whole browser been tanking on me. However, Flash has been getting worse. I found out that I have Whilokii, and I'm getting rid of it with an anti-malware software. Idk if Whilokii can create crashing, but I thought I would mention it.
Here are some of the crash reports, I don't notice any patterns, and the error code details are as good as gibberish to me.
These are the most important to me, as I hear the bp prefix error codes are for complete browser crash:
bp-fc15f9d5-2118-42b3-bc9b-ac55b2140930 9/30/2014 4:45 PM bp-7000ae69-8cf4-4c46-a0b3-11e682140930 9/30/2014 5:58 AM bp-f8111f64-870c-449f-8456-0f1e92140929 9/29/2014 4:02 PM bp-cc8480ff-e801-4b8b-88d9-c1c942140702 7/1/2014 8:31 PM bp-8c7f2977-c6ef-47b9-9dab-1f5292130802 8/2/2013 2:04 PM bp-77dbbda5-9fbb-47d6-ae7f-76e6f2130802 8/2/2013 2:03 PM bp-f16dc820-7f37-4fba-b01d-b50662130802 8/2/2013 2:02 PM bp-882d56a0-26ac-4e04-a30f-6c0e32130802 8/2/2013 2:02 PM
517db644-935f-4bea-9c50-9fbb3119306a 10/1/2014 6:09 PM 58c23151-c13e-4fc8-b955-8914d0068466 10/1/2014 5:53 PM 0db93d19-0020-4515-b851-7ee1f10b5034 10/1/2014 5:35 PM 16b0ad3a-fa21-4ae4-9545-7ec888134a45 9/29/2014 5:47 PM 647c5ed1-d94f-432f-9196-becc72306748 9/29/2014 5:19 PM 92d299cc-46ad-42ec-8055-e2b051eafae2 9/24/2014 7:48 PM 7d0c6c4c-35ea-4193-ba69-f68af98fc860 9/24/2014 4:02 PM 7633eafa-72dd-4d03-8415-be4aec78a6a0 9/24/2014 6:52 AM c7b07150-46b9-454b-ac83-18751aac3e5d 9/22/2014 9:09 PM f3fe14f1-c627-4a27-aefd-f434ffa8c398 9/22/2014 8:55 PM 134b3f1c-32f1-4efc-8b64-c7db0e9150b4 9/22/2014 8:52 PM 85c854aa-1f77-422d-8989-dc7a97f0a501 9/21/2014 3:35 PM c28a9c65-d083-4551-9d0e-c3aed6da9cab 9/20/2014 9:22 AM cacea662-4669-4fac-a07d-635213cb6075 9/17/2014 8:46 PM 59cef8d2-1bb7-408b-b2f8-da9eb5345b4b 9/17/2014 5:49 AM 189abcf2-e3d7-4cea-885e-a5c70d963b59 9/16/2014 7:53 PM fd5634d1-15d1-451b-80b3-5dc8a27b0300 9/16/2014 5:53 AM 65819f0e-1dd8-48d4-83d3-e90308d45ca6 9/15/2014 8:10 PM c957f102-1c14-4422-be95-3e3853b19634 9/14/2014 12:33 PM d7ef4658-b97e-47a7-b622-e5b2ab9aa61c 9/14/2014 12:27 PM 251c14c9-cf26-40d7-a7bf-939e240f48d1 9/13/2014 4:50 PM a18f8ce9-4372-44f7-8c7f-4bb41ff4986c 9/12/2014 11:36 PM f27bd87f-e136-4cd9-b010-1ce3d328792d 9/12/2014 7:40 PM 5baa24a1-f286-4bc2-b7af-3c29e7275d57 9/3/2014 6:40 PM 5234c46a-88d4-4b67-a604-ac116e806d7b 8/29/2014 5:41 PM 47999e71-2ee4-456f-b6a7-58076433bc4c 8/25/2014 9:22 PM 437c37e8-7cfb-4ca2-93db-11ef9e7ef2d3 8/20/2014 5:22 PM 12f110ab-b3ce-4781-90e1-6f5b6b828f62 8/20/2014 5:58 AM b8ed3a0f-f89e-49b5-8331-09f276d9de0e 8/19/2014 6:53 AM 82e71850-0bb7-4ebb-bd83-117e191535ed 8/14/2014 5:43 AM 714a9a7d-9c3b-499f-a5dc-c819e89d2ecb 8/12/2014 7:19 PM 36a60dcd-8342-4c24-93fa-2da7bf1c1aae 8/9/2014 2:11 PM ed24353c-a3cf-4aba-a2ec-f9735e861ee5 8/7/2014 8:51 PM cd81a532-5987-45fe-b4ba-b94ce7af59d9 8/7/2014 8:12 PM ff8b940d-de4b-411b-b8e0-4ffcf79c0c88 8/7/2014 12:34 PM a8e41797-42ba-48fa-a455-db90730f83aa 8/6/2014 8:20 PM 226c572b-6a4b-463b-a5ea-0120261332da 7/30/2014 8:02 PM 4814779b-1711-46fd-97dc-bdc3dfd62776 7/29/2014 8:07 PM 8e34236e-c8f9-444d-beae-ebc8756c8392 7/23/2014 6:32 AM d3b47e35-087b-46f2-a518-234c9a12a2dc 7/22/2014 6:07 AM 283f8ded-7d83-4699-b407-103e8296db14 7/14/2014 9:39 PM 0a89e645-208e-47d6-86d8-dbdf55fcc4ff 7/1/2014 5:55 PM c302ae15-be2c-4eb7-a44b-cde1b85ef682 6/29/2014 1:26 PM 2feb19df-f136-47bd-b30d-966c92f77dc7 6/28/2014 10:28 PM dc7028e4-349d-4493-b37c-13aed914bfa0 6/26/2014 6:40 AM c5a0ec8e-eeb4-4477-a79c-3d1119f94198 6/25/2014 6:03 AM ec65ac13-6afa-4460-9259-363e97cf7b61 6/21/2014 2:04 AM bbd83d1c-bcbf-4331-8c79-93dc95cc20f6 6/13/2014 5:12 PM
All Replies (6)
Most of your crash reports were not sent to the Mozilla servers. Please follow these directions for all your reports.
In the address bar, type about:crashes. Note: If any reports do not have BP in front of the numbers, click it and select Submit.
Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.
Separate Issue; Update your Shockwave Flash v15.0.0.152 http://get.adobe.com/shockwave/
The reports from last month talk about;
Process Type; plugin Shockwave Flash Version:13.0.0.214 Filename:NPSWF32_13_0_0_214.dll
Flash Process Dump; Sandbox
igdumd32.dll
Igdumd32.dll is a process belonging to the Intel Graphics Accelerator Drivers for Windows 7.
The video card driver on the computer needs to be updated.
Start Firefox in Safe Mode {web link} While you are in safe mode;
Type about:preferences<Enter> in the address bar
Select Advanced > General. Look for and turn off Use Hardware Acceleration.
Poke around safe web sites. Are there any problems?
Then restart.
I'm not exactly sure how I'm suppose to submit them...I click on them and the crash data page doesn't give me an option to submit them.
Already updated flash.
You can try to disable hardware acceleration in Firefox.
- Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"
You need to close and restart Firefox after toggling this setting.
- https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes
- https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration
You can check for problems with current Shockwave Flash plugin versions and try this:
- check for updates for your graphics drive drivers
https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration - disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)
- disable hardware acceleration in the Flash plugin
See also: