Avatar for Username

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

In Mac OS X 10.9 using Firefox 32.0.3, had to deactivate Shockwave Flash Plug-in due to constant freezes. Is there a fix?

  • 2 (ردّان اثنان)
  • 31 have this problem
  • 2 views
  • آخر ردّ كتبه Admaker340A

Admaker340A
Admaker340A
more options

I have iMac running Mac OS X 10.9.5. After updating to Firefox 32, I started noticing hangs when visiting pages with Flash ads – or ad scripts in iframes or from ad networks. Usually, Firefox would freeze then an error message would pop up stating something like this:

script: chrome://browser/content/browser.js:16853

I tried restarting Firefox app, restarting computer, starting Firefox in Safe Mode, deleting Firefox preferences and repaired disk permissions to no avail.

I then looked in Max OS X's Activity Monitor to see what processes were hanging.

Every time Firefox froze the Firefox Shockwave Flash process was "not responding." Even after Force quitting process, Firefox app would still be frozen. I tried reinstalling Flash plug-in, Shockwave plug-in and Firefox app. Not until I disabled the Shockwave Flash plugin did Firefox stop freezing.

Firefox 32.0.3 Flash version 15.0.0.152 iMac running Mac OS X 10.9.5

I have iMac running Mac OS X 10.9.5. After updating to Firefox 32, I started noticing hangs when visiting pages with Flash ads – or ad scripts in iframes or from ad networks. Usually, Firefox would freeze then an error message would pop up stating something like this: script: chrome://browser/content/browser.js:16853 I tried restarting Firefox app, restarting computer, starting Firefox in Safe Mode, deleting Firefox preferences and repaired disk permissions to no avail. I then looked in Max OS X's Activity Monitor to see what processes were hanging. Every time Firefox froze the Firefox Shockwave Flash process was "not responding." Even after Force quitting process, Firefox app would still be frozen. I tried reinstalling Flash plug-in, Shockwave plug-in and Firefox app. Not until I disabled the Shockwave Flash plugin did Firefox stop freezing. Firefox 32.0.3 Flash version 15.0.0.152 iMac running Mac OS X 10.9.5

All Replies (2)

FredMcD
FredMcD
more options

Is your problem with shockwave, or flash? They are two different programs.

Troubleshoot Shockwave Player installation | Windows Troubleshoot Shockwave Player installation | Mac OS

Admaker340A
Admaker340A صاحب السؤال
more options

I don't believe either Flash or Shockwave are the cause for the problem. Rather how Flash plugin for Firefox handles .swf files. NOTE: I don't have any issues with Safari app. The process that becomes non responsive is called "Firefox Plugin Process (Shockwave Flash)". Its parent process is Firefox app. Again, disabling the "Shockwave Flash 15.0.0.152" plugin under Tool/Add-ons/Plugins solved the issue. Of course, Flash is disabled in browser and I feel I'm using an iOS device!