ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Every time I down load firefox (33.0.2) it crshes when I try to open it.

  • 3 ردود
  • 1 has this problem
  • 1 view
  • آخر ردّ كتبه cor-el

more options

Firefox crashed and would not open. I read article about uninstalling it and re-downloading it. I did this several times and every time I try to open it it crashes. How hcan I reinstall firefox and get it to work.

Firefox crashed and would not open. I read article about uninstalling it and re-downloading it. I did this several times and every time I try to open it it crashes. How hcan I reinstall firefox and get it to work.

All Replies (3)

more options

Hey,

We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.

  1. Press the following shortcut to get a Run window: [Windows] + [R]. This should bring up a window that contains a text field.
  2. In that text field, enter %APPDATA% and press Enter. An explorer window should open.
  3. From that explorer window, double-click on the Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted.
  4. Now, you should see a list of files that contain reports. Go to View > Arrange Icons by > Modified to get the most recent files at the top of the window.
  5. Open the most recent 5 files with a text editor and copy the IDs.
  6. Paste each ID with bp- into the reply window on the forums.

Thanks in advance!

Curtis Parfitt-Ford Mozilla Support

more options

Start Firefox in Safe Mode by holding down the <Shift/Options> key, and then starting Firefox. Does that work?

more options

Boot the computer in Windows Safe mode with network support (press F8 on the boot screen) as a test to see if that helps.