Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Avatar for Username

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox crashes

  • 1 (رد واحد)
  • 1 has this problem
  • 4 views
  • آخر ردّ كتبه cor-el

ChiefRaven
ChiefRaven
more options

Loaded a a webpage with graphics, right clicking on a graphic and clicking "save as" closes Firefox. I play a lot of POGO games and after running my antivirus software (Avast free and System Care One) My JAVA will not load nor will my adobe Flash Player in any POGO game. Firefox is giving me a blank dark gray box with no lettering in it so I can't even send a Crash Report.

Loaded a a webpage with graphics, right clicking on a graphic and clicking "save as" closes Firefox. I play a lot of POGO games and after running my antivirus software (Avast free and System Care One) My JAVA will not load nor will my adobe Flash Player in any POGO game. Firefox is giving me a blank dark gray box with no lettering in it so I can't even send a Crash Report.

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

If you have submitted crash reports then please post the IDs of one or more recent crash reports that have a "bp-" prefix:

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the Report ID of recent crash reports on the "Help > Troubleshooting Information" page (about:support).

  • Click the "All Crash Reports" button on this page to open the about:crashes page and see all crash reports.

If necessary then you can open about: pages via the location/address bar.

See:

You can try to disable OMTC and leave hardware acceleration in Firefox enabled.

  • about:config page: layers.offmainthreadcomposition.enabled = false

You can open the about:config page via the location/address bar. You can accept the warning and click "I'll be careful" to continue.

You can try to disable hardware acceleration in Firefox.

  • Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"

You need to close and restart Firefox after toggling this setting.