Avatar for Username

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Uploaded Kaspersky Security now can't run Mozilla

  • 1 (رد واحد)
  • 1 has this problem
  • 1 view
  • آخر ردّ كتبه FredMcD

nyteller
nyteller
more options

I uploaded my renewal subscription to Kaspersky and now whenever I try to launch Mozilla I get the message " Your Firefox profile cannot be loaded." I uninstalled Mozilla twice, and reinstalled, but the message is still the same. I've restarted my computer each time to prod it along - still no go. HELP! I love my Firefox!

I uploaded my renewal subscription to Kaspersky and now whenever I try to launch Mozilla I get the message " Your Firefox profile cannot be loaded." I uninstalled Mozilla twice, and reinstalled, but the message is still the same. I've restarted my computer each time to prod it along - still no go. HELP! I love my Firefox!

All Replies (1)

FredMcD
FredMcD
more options

Some added toolbar and anti-virus add-ons are known to cause Firefox issues. Disable All of them.

Open the settings on Kaspersky and have it ignore Firefox.