After update, TB can't connect to SMTP/can't change settings
Hello, my friend just did an update on her computer, after doing one yesterday also, and now we're getting an error message, Message could not be sent because connecting to SMTP server failed. What is really strange, when I go into account settings, I can't do ANYTHING. I can't change the server setting to another one, can't select anything. When I try to select anything in the panel on the left, I get "AN ACCOUNT WITH THIS NAME ALREADY EXISTS". I wasn't trying to start a new account, just change some setting in the existing account but I get that error every time I choose anything. It is also trying to connect to mail but won't and there is a wheel in the tab at the top which is continuously going around. I have rebooted twice, no change.
She is on a pc, windows 7, just did updates to TB yesterday and now today. She can't send or receive any mail whatsoever. Please help!
Annette
All Replies (2)
adusa said
Hello, my friend just did an update on her computer, after doing one yesterday also, and now we're getting an error message, Message could not be sent because connecting to SMTP server failed. What is really strange, when I go into account settings, I can't do ANYTHING. I can't change the server setting to another one, can't select anything. When I try to select anything in the panel on the left, I get "AN ACCOUNT WITH THIS NAME ALREADY EXISTS". I wasn't trying to start a new account, just change some setting in the existing account but I get that error every time I choose anything. It is also trying to connect to mail but won't and there is a wheel in the tab at the top which is continuously going around. I have rebooted twice, no change. She is on a pc, windows 7, just did updates to TB yesterday and now today. She can't send or receive any mail whatsoever. Please help! Annette
UPDATE: Well, I just turned off Norton firewall for just a minute, went back to TB and all was well, in and out. I turned the firewall back on and all is still well. So, for some reason that worked. No need to reply. Thanks everyone! I guess problem solved. Maybe this can help someone else.
Sincerely,
Annette
adusa said
Hello, my friend just did an update on her computer, after doing one yesterday also, and now we're getting an error message, Message could not be sent because connecting to SMTP server failed. What is really strange, when I go into account settings, I can't do ANYTHING. I can't change the server setting to another one, can't select anything. When I try to select anything in the panel on the left, I get "AN ACCOUNT WITH THIS NAME ALREADY EXISTS". I wasn't trying to start a new account, just change some setting in the existing account but I get that error every time I choose anything. It is also trying to connect to mail but won't and there is a wheel in the tab at the top which is continuously going around. I have rebooted twice, no change. She is on a pc, windows 7, just did updates to TB yesterday and now today. She can't send or receive any mail whatsoever. Please help! Annette
Thanks for sharing the information Annette