Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

Avatar for Username

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

After the update I cannot download new messages using Thunderbird. My comcast email account works fine.

  • 2 (ردّان اثنان)
  • 3 have this problem
  • 1 view
  • آخر ردّ كتبه Matt

veuzent
veuzent
more options

I tried to erase my password so I could get a restart, but Thunderbird does not ask for a new password. It just loads my old emails from before the update.

I tried to erase my password so I could get a restart, but Thunderbird does not ask for a new password. It just loads my old emails from before the update.

All Replies (2)

veuzent
veuzent صاحب السؤال
more options

veuzent said

I tried to erase my password so I could get a restart, but Thunderbird does not ask for a new password. It just loads my old emails from before the update.

I was able to fix this by changing the port to 465, which did not work. However when I changed the port back to 995 as recommended I got the message asking for my password finally. When I entered the password everything loaded.

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

does your anti virus have a password vault or similar?