We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

How do I unlock a locked email account in Thunderbird?

  • 3 ردود
  • 18 have this problem
  • 8 views
  • آخر ردّ كتبه user01229325

more options

When I open Thunderbird, my default email account icon shows a padlock. I am assuming that means the account is locked. How do I unlock that account? That's where most of my email comes in!

When I open Thunderbird, my default email account icon shows a padlock. I am assuming that means the account is locked. How do I unlock that account? That's where most of my email comes in!

All Replies (3)

more options

The lock means it is using a secure connection. It would have been there from the time you setup the account.

more options

1. I didn't mean to establish 2 threads for the same subject. That's my computer illiteracy showing up. Sorry. 2. The lock wasn't there when I first set up the account.

    Also, Thunderbird will not receive email at rcrmonte3@wi.rr.com.
    If I am in that account and click on 'Get Mail', nothing happens, even if 
    there is mail to be received. I can see mail on my account at Roadrunner,
    but Thunderbird won't get it from there.

rcrmonte3 said

When I open Thunderbird, my default email account icon shows a padlock. I am assuming that means the account is locked. How do I unlock that account? That's where most of my email comes in!
more options

Then check with your email provider and get a current list of server settings. Compare that with what you have in Thunderbird for that account. Make any needed changes.