In my page info the media button is missing
When I use "view page info" the Media button is missing. Is there a way to fix this?
All Replies (6)
Does the page have any media?
If it does, uninstall and reinstall firefox, maybe?
As posted above, there is only a Media tab in "Tools > Page Info" when there is media content on the page in the current tab. So make sure that you aren't blocking images if there should be images present.
- http://kb.mozillazine.org/Images_or_animations_do_not_load
- https://support.mozilla.org/kb/Images+or+animations+do+not+show
Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.
- Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
- Do NOT click the Reset button on the Safe Mode start window
The page has media it's flickr and while I am viewing a photo nonetheless. Also it still happens in safe mode.
Modified by xerotigercat1
carbohydrates said
Does the page have any media? If it does, uninstall and reinstall firefox, maybe?
i tried that too....
cor-el said
As posted above, there is only a Media tab in "Tools > Page Info" when there is media content on the page in the current tab. So make sure that you aren't blocking images if there should be images present.
- http://kb.mozillazine.org/Images_or_animations_do_not_load
- https://support.mozilla.org/kb/Images+or+animations+do+not+show
Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.
- Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
- Do NOT click the Reset button on the Safe Mode start window
Did those steps it is still missing even on website with media. The photos show fine so does animation etc...
Do a clean reinstall and delete the Firefox program folder before (re)installing a fresh copy of the current Firefox release.
- Download the full Firefox installer and save the file to the desktop
https://www.mozilla.org/en-US/firefox/all/
If possible uninstall your current Firefox version to cleanup the Windows registry and settings in security software.
- Do NOT remove "personal data" when you uninstall your current Firefox version, because this will remove all profile folders and you lose personal data like bookmarks and passwords including data in profiles created by other Firefox versions.
Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.
- (32 bit Windows) "C:\Program Files\Mozilla Firefox\"
- (64 bit Windows) "C:\Program Files (x86)\Mozilla Firefox\"
- It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
- http://kb.mozillazine.org/Uninstalling_Firefox
Your bookmarks and other personal data are stored in the Firefox profile folder and won't be affected by an uninstall and (re)install, but make sure NOT to remove personal data when you uninstall Firefox as that will remove all Firefox profile folders and you lose your personal data.
If you keep having problems then also create a new profile.