Mozilla VPN is currently experiencing an outage. Our team is actively working to resolve the issue. Please check the status page for real-time updates. Thank you for your patience.

Avatar for Username

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

FF keeps saying Flash needs to be updated?

CAP55
CAP55
more options

My FF browser has been crashing a lot lately out of nowhere, which never happens to me.

Seems to happen when i'm watching videos on youtube. So I checked to see if Flash needed to be updated thinking that was probably the reason for the crashes and it indeed needed to be updated.

So I downloaded and installed the latest version. However, whenever I go into "check to see if plugins are up to date" it's still saying my Flash is out of date.

Yet, if I run a check on Flash's website it says "Congratulations, your computer has the latest Flash Player installed."

I feel like something with this is causing the crashes...why would FF not see that my Flash IS up to date?

My FF browser has been crashing a lot lately out of nowhere, which never happens to me. Seems to happen when i'm watching videos on youtube. So I checked to see if Flash needed to be updated thinking that was probably the reason for the crashes and it indeed needed to be updated. So I downloaded and installed the latest version. However, whenever I go into "check to see if plugins are up to date" it's still saying my Flash is out of date. Yet, if I run a check on Flash's website it says "Congratulations, your computer has the latest Flash Player installed." I feel like something with this is causing the crashes...why would FF not see that my Flash IS up to date?

All Replies (2)

SueWitch
SueWitch
more options

CAP55 said

My FF browser has been crashing a lot lately out of nowhere, which never happens to me. Seems to happen when i'm watching videos on youtube. So I checked to see if Flash needed to be updated thinking that was probably the reason for the crashes and it indeed needed to be updated. So I downloaded and installed the latest version. However, whenever I go into "check to see if plugins are up to date" it's still saying my Flash is out of date. Yet, if I run a check on Flash's website it says "Congratulations, your computer has the latest Flash Player installed." I feel like something with this is causing the crashes...why would FF not see that my Flash IS up to date?

I had similar problems, except it was flash player crashing. Try using this flash player uninstaller to completely remove flash from your system. Then install a fresh version from the adobe site. Sometimes updating causes problems, completely uninstalling and then reinstalling works wonders.

https://helpx.adobe.com/flash-player/.../uninstall-flash-player-windows.html

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
more options

If you click the More System Details link next to your post, it shows two Flash versions:

  • Shockwave Flash 16.0 r0
  • Shockwave Flash 11.8 r800

I think the Adobe uninstaller SueWitch mentioned is the best next step. It should remove all versions and then you can reinstall just the latest.