Strange characters
Many messages contain strange characters that replace symbols such as quotation marks, apostrophes, etc. What can I do to eliminate these characters?
All Replies (16)
View menu (alt+V) > text encoding > probably set to UTF-8 but try western and latin if utf does not work.
There is no UTF-8 or latin listed. It is set as Western. Is there some way I can get additional listings?
UTF-8 = Unicode.
Thanks for the translation of UTF-8 = Unicode. So I changed character encoding to Unicode, and I'm still getting strange characters that replace sumbols such as -, ', ", etc. Anybody have an alternate solution?
Can you post an image showing the strange characters?
Select email so it shows in Message Pane
click on 'Other Actions' > 'View source'
Look for all lines that start with:
example:
Content-Type: multipart/alternative;
MIME-Version: 1.0 Content-Type: text/plain; charset="utf-8" Content-Transfer-Encoding: 7bit
MIME-Version: 1.0 Content-Type: text/html; charset="utf-8" Content-Transfer-Encoding: 7bit
What have you got in the email source?
Tools > Options > Display > Formatting tab or Menu icon > Options > Options > Display > Formatting tab
- click on 'Advanced' button
- Please post image of the 'Fonts & Encodings' window.
Are you viewing in Plain Text or HTML?
View > Message Body as > what is here?
I'm sorry. I can't understand your instructions. I've examined all the menus and can't find anything called "Other Actions."
If I press Ctrl U for Message Source, I find: Content-Type: multipart/alternative;
boundary="===============5728969158230157436=="
MIME-Version: 1.0 Subject: Toad-Hall posted an answer to your question "Strange characters" From: Mozilla Support Forum <no-reply@support.mozilla.org> To: kklarin@yahoo.com Date: Mon, 11 May 2015 17:14:15 -0000 Message-ID: <20150511171415.18579.63616@support-celery1.webapp.phx1.mozilla.com> Reply-To: no-reply@mozilla.org X-Brightmail-Tracker: AAAAASRfILA= X-Brightmail-Tracker: AAAAAA==
--===============5728969158230157436== MIME-Version: 1.0 Content-Type: text/plain; charset="utf-8" Content-Transfer-Encoding: 7bit
Does this help? KWK
Here is an example of the strange characters: Events - Aqua            Private Events - Green Cruises - Violet          Special Notices - Bright Yellow Meetings - Pink         Cleaning of Club - Light Yellow
You supplied the message Source info of the email you received from Mozilla support forum. Did that email have strange characters?
I need to see the Ctrl U for Message Source of the email you received which has contents: Events - Aqua            Private Events - Green
I also need this info: Tools > Options > Display > Formatting tab or Menu icon > Options > Options > Display > Formatting tab
click on 'Advanced' button Please post image of the 'Fonts & Encodings' window.
Are you viewing in Plain Text or HTML?
View > Message Body as > what is here?
Here are results of ctrl-U from an email with strange characters. Thunderbird is set for HTML.
From - Mon May 11 11:06:32 2015 X-Account-Key: account1 X-UIDL: 3160178.m6EIwsQ5XjhDvnFeS8lfFIpyj4DInJAYS5NvTWRTWVY= X-Mozilla-Status: 0001 X-Mozilla-Status2: 00000000 X-Mozilla-Keys: Return-Path: kklarin@comcast.net Received: from reszmta-po-01v.sys.comcast.net (LHLO
reszmta-po-01v.sys.comcast.net) (96.114.154.193) by resmail-po-230v.sys.comcast.net with LMTP; Mon, 11 May 2015 15:06:06 +0000 (UTC)
Received: from resomta-po-16v.sys.comcast.net ([96.114.154.240]) by reszmta-po-01v.sys.comcast.net with comcast id Sf621q00z5BUCh401f66n0; Mon, 11 May 2015 15:06:06 +0000 Received: from [192.168.0.106] ([98.249.203.91]) by resomta-po-16v.sys.comcast.net with comcast id Sf661q0091yq3yS01f66uK; Mon, 11 May 2015 15:06:06 +0000 X-CAA-SPAM: N00000 X-Authority-Analysis: v=2.1 cv=TagYtHgh c=1 sm=1 tr=0
a=1IswzylcLJfXBC5wHxR4ng==:117 a=1IswzylcLJfXBC5wHxR4ng==:17 a=C_IRinGWAAAA:8 a=GGcpBh7Jt_oA:10 a=naziTCeN6agA:10 a=r77TgQKjGQsHNAKrUKIA:9 a=9iDbn-4jx3cA:10 a=cKsnjEOsciEA:10 a=gZbpxnkM3yUA:10 a=MzloGHhFAAAA:8 a=-NF2-sb0AAAA:8 a=SFoJ08i4fYKJHmfZWbMA:9 a=QEXdDO2ut3YA:10 a=NE2UYrvSJK05QpYSzF8A:9 a=SWIEK4PAD4rRSB0C:21 a=_W_S_7VecoQA:10
Message-ID: <5550C55C.9070502@comcast.net> Date: Mon, 11 May 2015 11:06:04 -0400 From: Keith Klarin <kklarin@comcast.net> Reply-To: kklarin@comcast.net User-Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:31.0) Gecko/20100101 Thunderbird/31.6.0 MIME-Version: 1.0 To: Keith Klarin <kklarin@comcast.net> Subject: SCYC Reminder Calendar Content-Type: multipart/alternative;
boundary="------------090203080200000807080407"
X-Brightmail-Tracker: AAAAAA== X-Brightmail-Tracker: AAAAAA==
This is a multi-part message in MIME format.
090203080200000807080407
Content-Type: text/plain; charset=utf-8; format=flowed Content-Transfer-Encoding: 7bit
- SCYC Reminder Calendar*
- Here is your weekly SCYC Reminder Calendar. Remember, details of
activities can be obtained by going to http://myscyc.com/?page_id=46 and clicking on any underlined item. To print the calendar, go to http://plus.calendars.net/scyc. To sign up for an event, go to: http://myscyc.com/?page_id=58?
Color coding: Events - Aqua Private Events - Green Cruises - Violet Special Notices - Bright Yellow Meetings - Pink Cleaning of Club -**Light Yellow
Hi-lites of the week: *
090203080200000807080407
Content-Type: text/html; charset=utf-8 Content-Transfer-Encoding: 8bit
<meta http-equiv="content-type" content="text/html; charset=utf-8">
Color coding:
Events - <font color="#33ccff">Aqua        </font>Private Events - <font color="#33cc00">Green</font>
Cruises - <font color="#cc33cc">Violet </font>      Special Notices - <font color="#ffcc00">Bright Yellow</font>
Meetings - <font color="#ff9966">Pink      </font>Cleaning of Club - <font color="#ffff99"><font color="#ffff33">Light Yellow
</font></font><big><big><font color="#ffff99"><font color="#ffff33"><font color="#990000">Hi-lites of the week:Â </font></font></font></big></big>
090203080200000807080407--
I tried to capture the other info you wanted with my screen capture program, but it won't paste to this message window.
You need to use the 'Print screen' key to capture. Then paste into an image program like 'Paint' Save as filename: eg: encoding.jpg then in this forum Enter some text in the Reply box eg: Here is image click on the 'Browse' button locate the saved jpg file and click on 'Open'
the image below shows my selections.
Okay, I have 3 images to send you: Image #1 below
Image #3:
Matt: Could the following meta tag be causing it to not display correctly?
I notice, the line supplied says: <meta content="text/html; charset=utf-8" http-equiv="content-type">
but I was expecting to see this arrangement: <meta http-equiv="content-type" content="text/html; charset=utf-8" >
kklarin Does the information display correctly if you use Plain Text: 'View' > 'Message Body as' > 'Plain Text'
Is this a problem in several or all of incomming mail or just emails from that sender?
The message does seem to display properly as plain text; i.e., no strange characters.
The problems occur in messages from many different senders.
Toad-Hall said
Matt: Could the following meta tag be causing it to not display correctly? I notice, the line supplied says: <meta content="text/html; charset=utf-8" http-equiv="content-type"> but I was expecting to see this arrangement: <meta http-equiv="content-type" content="text/html; charset=utf-8" >
his does not cause issues
Content-Type: text/plain; charset=windows-1252; format=flowed Content-Transfer-Encoding: 7bit
Nor does
Content-Type: text/plain; charset=UTF-8; format=flowed Content-Transfer-Encoding: quoted-printable
Both of which I extracted from my TB support crew mails.
It is also worth noting that the HTML5 does not use the http-equiv Attribute to set the character set of a HTTP page.
While there was a bug in the TB 17 era, around the order of elements in the http-equiv Attribute it was fixed. See https://bugzilla.mozilla.org/show_bug.cgi?id=594646 But there is nothing to say it could not be a regression.