Avatar for Username

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

downloads FF html document instead of mp4 movie

  • 3 ردود
  • 1 has this problem
  • 2 views
  • آخر ردّ كتبه Radiofan

Radiofan
Radiofan
more options

Right-click on MP4 download to "save as" saves a Firefox HTML document rather than the file. It worked last week and now it doesn't. I've deleted the old .RDF file, and done a browser reset. Still no joy. Chrome downloads the file with no problem. Running Windows 7 SP Home Premium, FF 38.0.5 Thanks for any advice.

Right-click on MP4 download to "save as" saves a Firefox HTML document rather than the file. It worked last week and now it doesn't. I've deleted the old .RDF file, and done a browser reset. Still no joy. Chrome downloads the file with no problem. Running Windows 7 SP Home Premium, FF 38.0.5 Thanks for any advice.

All Replies (3)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Is that still a valid MP4 file if you change the file extension to .mp4?

If this isn't working then you can check the content of the file in a text editor or hex viewer to see if the file contains an error message.

Radiofan
Radiofan صاحب السؤال
more options

"Is that still a valid MP4 file if you change the file extension to .mp4?" No. The HTML file downloaded from Firefox is not a video. I've used this "save as" technique for dozens of downloads, and suddenly it's quit working. It could be some security issue, but IE and Chrome both download the video as expected. I plan to uninstall FF and create a fresh copy. Here are the contents of the file that FF says is a video: "<title>Object moved</title>

Object moved to here.

"

Radiofan
Radiofan صاحب السؤال
more options

Removed FF and did a fresh install. Problem has been solved.