Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Avatar for Username

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Install of Firefox 39 on Mac results in blank windows

  • 2 (ردّان اثنان)
  • 3 have this problem
  • 21 views
  • آخر ردّ كتبه jbeyette

jbeyette
jbeyette
more options

Installing a fresh (never before had Firefox installed) copy of Firefox 39 on Mac OS X (verified on Mac OS X 10.7, 10.8, & 10.9) results in blank windows. After installing, I open up Firefox and see the Import wizard displayed blank (see uploaded image import.jpg). I click the red dot on that window to close it and then I get the Default behavior dialog box which displays correctly (see uploaded image default.jpg). I click to use Firefox as the default and then I get a Firefox window open up which is completely blank - no toolbar or address bar (see uploaded image windows.jpg). I then quit firefox and correctly get asked about closing 2 tabs (see uploaded image tabs.jpg). I then open firefox again and get the blank window. If I do an about, I get a blank about window (see uploaded image about.jpg). I've tried restarting and that does not resolve the issue. Repeating this as an upgrade rather than a fresh install results in some success (my Mac OS X 10.10 upgrade let me see the standard firefox window) while others show the blank windows (I tested Mca OS X 10.8 & 10.9).

Installing a fresh (never before had Firefox installed) copy of Firefox 39 on Mac OS X (verified on Mac OS X 10.7, 10.8, & 10.9) results in blank windows. After installing, I open up Firefox and see the Import wizard displayed blank (see uploaded image import.jpg). I click the red dot on that window to close it and then I get the Default behavior dialog box which displays correctly (see uploaded image default.jpg). I click to use Firefox as the default and then I get a Firefox window open up which is completely blank - no toolbar or address bar (see uploaded image windows.jpg). I then quit firefox and correctly get asked about closing 2 tabs (see uploaded image tabs.jpg). I then open firefox again and get the blank window. If I do an about, I get a blank about window (see uploaded image about.jpg). I've tried restarting and that does not resolve the issue. Repeating this as an upgrade rather than a fresh install results in some success (my Mac OS X 10.10 upgrade let me see the standard firefox window) while others show the blank windows (I tested Mca OS X 10.8 & 10.9).
Attached screenshots

All Replies (2)

guigs
guigs
more options

I tested this on a 10.10.3 and this did not happen. However in order to delete the old installation library file, please make sure there these files are removed: http://kb.mozillazine.org/Uninstalling_Firefox#On_Mac_OS_X

As for the older versions of Mac, see if this happens if you download Firefox from another browser/network. This will make sure that the install stub has not become corrupt.

If I installed the stub and did not drag it to the Applications folder, I did see the button "Use as default browser" to be blank, but that was about it. The other place that the import wizard is called is from the Bookmarks Menu > Show All Bookmarks > Import data from another Browser..., does this also become blank?

Are you installing it with a user.js file?

jbeyette
jbeyette صاحب السؤال
more options

The machines I experienced an issue with were virtual (Parallels). I saw a posting somewhere yesterday that said there's a change with Firefox 39 that does not allow it to work on virtual machines properly. Any chance this change could be unmade for Firefox 39.0.1 or Firefox 40?