Avatar for Username

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

slowness in receiving emails, displaying screens, (today part of Inbox in no date order displayed but system frozen) etc...unworkable..please help

  • 2 (ردّان اثنان)
  • 1 has this problem
  • 2 views
  • آخر ردّ كتبه Wayne Mery

Darcie
Darcie
more options

I have Mozilla Firebird which has been getting slower and slower, now crashes frequently, slow in receiving emails - yesterday took about 15 minutes to receive emails and crashed twice - today Inbox displays half a screen in no date order and sender only with no subject for the second half - then screen froze. I do have trouble with my broadband because of slow speeds but think something particular to Thunderbird Email is now causing more problems. I am not particularly computer savvy and have looked up some remedies but do not understand how to access information.

I have Mozilla Firebird which has been getting slower and slower, now crashes frequently, slow in receiving emails - yesterday took about 15 minutes to receive emails and crashed twice - today Inbox displays half a screen in no date order and sender only with no subject for the second half - then screen froze. I do have trouble with my broadband because of slow speeds but think something particular to Thunderbird Email is now causing more problems. I am not particularly computer savvy and have looked up some remedies but do not understand how to access information.

All Replies (2)

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

Start *Windows'* safe mode with networking enabled - win8 http://windows.microsoft.com/en-us/windows-8/windows-startup-settings-safe-mode - win7 http://windows.microsoft.com/en-us/windows/start-computer-safe-mode#start-computer-safe-mode=windows-7 - XP http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/boot_failsafe.mspx

Still In Windows safe mode, start thunderbird in safe mode - http://support.mozillamessaging.com/en-US/kb/safe-mode

Does problem go away?

Also, if you are really crashing then you can get crash report IDs. Please post them here. see https://support.mozilla.org/en-US/kb/mozilla-crash-reporter#w_viewing-crash-reports

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

Hi Darcie.

Can you give us an update please? We'd like to understand and know your situation, even if you resolved it.

Thanks