Avatar for Username

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox crashes

  • 1 (رد واحد)
  • 2 have this problem
  • 9 views
  • آخر ردّ كتبه guigs

Alcyr
Alcyr
more options

I tried to update Firefox, got halfway through the process and received this message; "FF profile cannot be loaded. It may be missing or inaccessable". I've retried multiple times to reload, upgrade and keep getting stopped by this message. I have NO IDEA what my Firefox profile is, where it exists or how to deal with it.

I deleted my previous FireFox program.

Can you help?

Al Cyr

I tried to update Firefox, got halfway through the process and received this message; "FF profile cannot be loaded. It may be missing or inaccessable". I've retried multiple times to reload, upgrade and keep getting stopped by this message. I have NO IDEA what my Firefox profile is, where it exists or how to deal with it. I deleted my previous FireFox program. Can you help? Al Cyr

All Replies (1)

guigs
guigs
more options

"FF profile cannot be loaded. It may be missing or inaccessable"

The profile will be in a folder called Program Files in your C drive. If you are curious you can read more about it here: Profiles - Where Firefox stores your bookmarks, passwords and other user data

Please first start those troubleshooting steps mentioned in the first article and post back with your results :-)