Taking a Screen shot; Windows > Start > search box > Snip. Select Snipping Tool.

Save the picture(s) to your desktop. Now look at the Reply box below. Press the button under it that says Browse. Now select the screen shot(s) from the desktop and load them one at a time.

I'll try to do that. They come and go.

Can you post your extensions list?

• https://support.mozilla.org/kb/Using+the+Troubleshooting+Information+page

Application Basics

Name: Firefox Version: 41.0 Build ID: 20150917150946 Update Channel: release User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:41.0) Gecko/20100101 Firefox/41.0 Multiprocess Windows: 0/1 (default: false)

Crash Reports for the Last 3 Days

All Crash Reports

Extensions

Name: AdBlock for Facebook Version: 0.1.2.1-signed Enabled: true ID: jid1-dwtGBwQjx3SUQc@jetpack

Name: AdBlock Lite Version: 0.2.7 Enabled: true ID: jid1-dwtFBkQjb3SIQp@jetpack

Name: Bluhell Firewall Version: 2.5.2 Enabled: true ID: {6BB5760D-F97E-421B-AF5B-8457A90C3CED}

Name: McAfee WebAdvisor Version: 4.0.6 Enabled: true ID: {4ED1F68A-5463-4931-9384-8FFF5ED91D92}

Graphics

Adapter Description: Intel(R) HD Graphics Adapter Drivers: igdumd64 igd10umd64 igd10umd64 igdumd32 igd10umd32 igd10umd32 Adapter RAM: Unknown Asynchronous Pan/Zoom: none Device ID: 0x0102 Direct2D Enabled: true DirectWrite Enabled: true (6.2.9200.17461) Driver Date: 1-29-2014 Driver Version: 9.17.10.3347 GPU #2 Active: false GPU Accelerated Windows: 1/1 Direct3D 11 (OMTC) Subsys ID: 04ed1028 Supports Hardware H264 Decoding: true Vendor ID: 0x8086 WebGL Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Direct3D9Ex vs_3_0 ps_3_0) windowLayerManagerRemote: true AzureCanvasBackend: direct2d 1.1 AzureContentBackend: direct2d 1.1 AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0 (#0) Error: [D2D1.1] 4CreateBitmap failure Size(27,12123) Code: 0x80070057 (#116) Error: [D2D1.1] 4CreateBitmap failure Size(27,12123) Code: 0x80070057 (#117) Error: [D2D1.1] 4CreateBitmap failure Size(27,12123) Code: 0x80070057 (#118) Error: [D2D1.1] 4CreateBitmap failure Size(27,12123) Code: 0x80070057 (#119) Error: [D2D1.1] 4CreateBitmap failure Size(27,12123) Code: 0x80070057 (#120) Error: [D2D1.1] 4CreateBitmap failure Size(27,12123) Code: 0x80070057

Important Modified Preferences

accessibility.typeaheadfind: true accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.frecency_experiment: 3 browser.cache.memory.capacity: 65536 browser.display.show_image_placeholders: true browser.download.importedFromSqlite: true browser.places.smartBookmarksVersion: 7 browser.sessionstore.restore_on_demand: false browser.sessionstore.upgradeBackup.latestBuildID: 20150917150946 browser.startup.homepage: https://navigator-lxa.mail.com/navigator/show?sid=dec6c91b14fc80677c073de98ef37542ff53fb26120253310e9044bafe22476e88d84d browser.startup.homepage_override.buildID: 20150917150946 browser.startup.homepage_override.mstone: 41.0 browser.tabs.warnOnClose: false browser.urlbar.autocomplete.enabled: true dom.apps.reset-permissions: true dom.ipc.plugins.flash.disable-protected-mode: true dom.mozApps.used: true extensions.lastAppVersion: 41.0 font.name.serif.x-western: Calibri gfx.direct3d.last_used_feature_level_idx: 0 gfx.driver-init.appVersion: 41.0 gfx.driver-init.deviceID: 0x0102 gfx.driver-init.driverVersion: 9.17.10.3347 gfx.driver-init.feature-d2d: true gfx.driver-init.feature-d3d11: true gfx.driver-init.status: 2 media.eme.enabled: false media.gmp-eme-adobe.lastUpdate: 1437804589 media.gmp-gmpopenh264.lastUpdate: 1431917277 media.gmp-gmpopenh264.version: 1.4 media.gmp-manager.buildID: 20150917150946 media.gmp-manager.lastCheck: 1443338016 media.hardware-video-decoding.failed: false network.auth.allow-subresource-auth: 2 network.cookie.prefsMigrated: true network.http.max-connections: 48 network.http.max-connections-per-server: 16 network.http.max-persistent-connections-per-proxy: 16 network.http.max-persistent-connections-per-server: 8 network.http.pipelining.maxrequests: 8 network.http.request.max-start-delay: 0 network.predictor.cleaned-up: true places.database.lastMaintenance: 1443340005 places.history.expiration.transient_current_max_pages: 104858 plugin.disable_full_page_plugin_for_types: application/pdf plugin.expose_full_path: true plugin.importedState: true plugin.state.flash: 0 plugin.state.npdeployjava: 0 print.printer_Brother_MFC-5490CN_Printer.print_bgcolor: false print.printer_Brother_MFC-5490CN_Printer.print_bgimages: false print.printer_Brother_MFC-5490CN_Printer.print_colorspace: print.printer_Brother_MFC-5490CN_Printer.print_command: print.printer_Brother_MFC-5490CN_Printer.print_downloadfonts: false print.printer_Brother_MFC-5490CN_Printer.print_duplex: 1515870810 print.printer_Brother_MFC-5490CN_Printer.print_edge_bottom: 0 print.printer_Brother_MFC-5490CN_Printer.print_edge_left: 0 print.printer_Brother_MFC-5490CN_Printer.print_edge_right: 0 print.printer_Brother_MFC-5490CN_Printer.print_edge_top: 0 print.printer_Brother_MFC-5490CN_Printer.print_evenpages: true print.printer_Brother_MFC-5490CN_Printer.print_footercenter: print.printer_Brother_MFC-5490CN_Printer.print_footerleft: &PT print.printer_Brother_MFC-5490CN_Printer.print_footerright: &D print.printer_Brother_MFC-5490CN_Printer.print_headercenter: print.printer_Brother_MFC-5490CN_Printer.print_headerleft: &T print.printer_Brother_MFC-5490CN_Printer.print_headerright: &U print.printer_Brother_MFC-5490CN_Printer.print_in_color: true print.printer_Brother_MFC-5490CN_Printer.print_margin_bottom: 0.5 print.printer_Brother_MFC-5490CN_Printer.print_margin_left: 0.5 print.printer_Brother_MFC-5490CN_Printer.print_margin_right: 0.5 print.printer_Brother_MFC-5490CN_Printer.print_margin_top: 0.5 print.printer_Brother_MFC-5490CN_Printer.print_oddpages: true print.printer_Brother_MFC-5490CN_Printer.print_orientation: 0 print.printer_Brother_MFC-5490CN_Printer.print_page_delay: 50 print.printer_Brother_MFC-5490CN_Printer.print_paper_data: 1 print.printer_Brother_MFC-5490CN_Printer.print_paper_height: 11.00 print.printer_Brother_MFC-5490CN_Printer.print_paper_name: print.printer_Brother_MFC-5490CN_Printer.print_paper_size_type: 0 print.printer_Brother_MFC-5490CN_Printer.print_paper_size_unit: 0 print.printer_Brother_MFC-5490CN_Printer.print_paper_width: 8.50 print.printer_Brother_MFC-5490CN_Printer.print_plex_name: print.printer_Brother_MFC-5490CN_Printer.print_resolution: 1515870810 print.printer_Brother_MFC-5490CN_Printer.print_resolution_name: print.printer_Brother_MFC-5490CN_Printer.print_reversed: false print.printer_Brother_MFC-5490CN_Printer.print_scaling: 1.00 print.printer_Brother_MFC-5490CN_Printer.print_shrink_to_fit: true print.printer_Brother_MFC-5490CN_Printer.print_to_file: false print.printer_Brother_MFC-5490CN_Printer.print_unwriteable_margin_bottom: 0 print.printer_Brother_MFC-5490CN_Printer.print_unwriteable_margin_left: 0

I'm clueless--how do I make a screen shot a jpeg?

If you type mspaint.exe in the start menu search box and press Enter, that will launch Paint. Then you can paste your screen shot and save it as a PNG file. Unless there is a photo in the image, PNG usually gives the best combination of compression and quality. If there's a photo, JPEG works best.