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Cannot delete an email account

  • 3 ردود
  • 1 has this problem
  • 5 views
  • آخر ردّ كتبه Matt

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Have Thunderbird 38.2. When I try to delete an email account, using the Account Actions, Remove Account, the process freezes, going to "Not Responding" and forcing Thunderbird to be shut down.

Have Thunderbird 38.2. When I try to delete an email account, using the Account Actions, Remove Account, the process freezes, going to "Not Responding" and forcing Thunderbird to be shut down.

All Replies (3)

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is this the local folder account? Does it do it in "safe: mode". (Hold the shift key while starting Thunderbird.

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Thanks, tried safe mode but the same "not responding" happened. I am trying to remove an IMAP Gmail account I created. I have a POP3 Gmail account that is also active.

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Try restarting the operating system in safe mode with Networking. This loads only the very basics needed to start your computer while enabling an Internet connection. Click on your operating system for instructions on how to start in safe mode: Windows 8, Windows 7, Windows Vista, Windows XP, OSX

I think the issue may be other software on our computer and that safe mode may allow the deletion to occur.