ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

clicking firefox free download internet explorer says cannot display webpage

  • 9 ردود
  • 8 have this problem
  • 4 views
  • آخر ردّ كتبه MichaelJL

more options

Firefox stopped working on one computer. When I click the Firefox icon it says "cannot find the Mozilla runtime" this has happened several times in the past and each time I just did a free Firefox download again and it fixed the problem, now when I try to do the free Firefox download internet explorer says it cannot display the webpage. I have tried to do a free Firefox download on all three computers in my office and get the same message even on two computers where Firefox is working properly.

Firefox stopped working on one computer. When I click the Firefox icon it says "cannot find the Mozilla runtime" this has happened several times in the past and each time I just did a free Firefox download again and it fixed the problem, now when I try to do the free Firefox download internet explorer says it cannot display the webpage. I have tried to do a free Firefox download on all three computers in my office and get the same message even on two computers where Firefox is working properly.

الحل المُختار

Download the Firefox installer on a different PC from https://www.mozilla.org/en-US/firefox/all/ and transfer it to the problematic PC via a USB stick?

Read this answer in context 👍 2

All Replies (9)

more options

Are you attempting to download Firefox from here? https://www.mozilla.org/en-US/firefox/fx/#desktop Or here. https://www.mozilla.org/en-US/firefox/all/

more options

Attempting to download Firefox from either location gets the same result: Internet Explorer cannot display the webpage

more options

You're not running IE in Compatibility mode, are you? Right-click the IE desktop or Start Menu icon and open Properties > Compatibility.

more options

No, not in compatibility mode. I'm at a total loss.

more options

Is there anyone out there that can help with this?

more options

الحل المُختار

Download the Firefox installer on a different PC from https://www.mozilla.org/en-US/firefox/all/ and transfer it to the problematic PC via a USB stick?

more options

Great Idea! I'll let you know, Thank you.

more options

What security software do you have?

Do a malware check with several malware scanning programs on the Windows computer.

Please scan with all programs because each program detects different malware. All these programs have free versions.

Make sure that you update each program to get the latest version of their databases before doing a scan.

You can also do a check for a rootkit infection with TDSSKiller.

See also:

more options

Hi All, Downloaded the installer on an unaffected PC, sent the link for the installer to the email on the computer having the problem, opened the link on that computer download started, all appears to be fixed. Thank you