Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox crashes

  • 2 (ردّان اثنان)
  • 1 has this problem
  • 3 views
  • آخر ردّ كتبه FredMcD

more options

Firefox continues to unplug despite of all Windows updates are installed, latest Firefox version installed, Adobe Acrobat updated.

Firefox continues to unplug despite of all Windows updates are installed, latest Firefox version installed, Adobe Acrobat updated.

All Replies (2)

more options

If you have submitted crash reports then please post the IDs of one or more recent crash reports that start with "bp-":

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the report ID of recent crash reports on the "Help > Troubleshooting Information" page (about:support).

  • click the "All Crash Reports" button on this page to open the about:crashes page and see all crash reports.

Alternatively you can open about:crashes via the location/address bar.

See also:

If you can't open Firefox, see:

more options

mas360 said

Firefox continues to unplug

What do you mean by this?