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error message displayed - incoming server already exists

  • 9 ردود
  • 1 has this problem
  • 1 view
  • آخر ردّ كتبه grantanderson

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hostmonster and thunderbird are causing me grief. I uninstalled and reinstalled already, but getting the same message when trying to complete addition of my account "incoming server already exists". this all started when hostmonster upgraded our account to PRO to deal with storage issues. had to change the server hostname and ports for incoming and outgoing on Thunderbird, which is now giving the error message. please help.

hostmonster and thunderbird are causing me grief. I uninstalled and reinstalled already, but getting the same message when trying to complete addition of my account "incoming server already exists". this all started when hostmonster upgraded our account to PRO to deal with storage issues. had to change the server hostname and ports for incoming and outgoing on Thunderbird, which is now giving the error message. please help.

الحل المُختار

Make sure Thunderbird is not running (a reboot might make sure) in the start menu type %appdata% and press enter. Windows explorer should start showing the appdata folder (hidden) Delete the Thunderbird folder. Restart Thunderbird.

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All Replies (9)

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What exactly are you doing when getting the error message?

Can you post your Troubleshooting Information? At the top right of the Thunderbird window, click the menu button , then select Help > Troubleshooting Information. Press the Copy text to clipboard button and paste the information into your reply.

What are the new server settings as per your email provider information?

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sorry. not understanding what you want me to copy and paste.

the settings asked for by Hostmonster are host413.hostmonster.com for incoming with IMAP, PORT 993, SSL/TLS, normal password host413.hostmonster.com for outgoing with SMTP, PORT 465, SSL/TLS, normal password

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Modified by christ1

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Application Basics

   Name: Thunderbird
   Version: 38.6.0
   User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:38.0) Gecko/20100101 Thunderbird/38.6.0
   Profile Folder: Show Folder
             (Local drive)
   Application Build ID: 20160211132445
   Enabled Plugins: about:plugins
   Build Configuration: about:buildconfig
   Memory Use: about:memory
 Mail and News Accounts
   account2:
     INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
 Crash Reports
 Extensions
   Lightning, 4.0.6, true, {e2fda1a4-762b-4020-b5ad-a41df1933103}
 Important Modified Preferences
   Name: Value
     accessibility.typeaheadfind.flashBar: 0
     browser.cache.disk.capacity: 358400
     browser.cache.disk.smart_size_cached_value: 358400
     browser.cache.disk.smart_size.first_run: false
     browser.cache.disk.smart_size.use_old_max: false
     extensions.lastAppVersion: 38.6.0
     font.name.monospace.el: Consolas
     font.name.monospace.tr: Consolas
     font.name.monospace.x-baltic: Consolas
     font.name.monospace.x-central-euro: Consolas
     font.name.monospace.x-cyrillic: Consolas
     font.name.monospace.x-unicode: Consolas
     font.name.monospace.x-western: Consolas
     font.name.sans-serif.el: Calibri
     font.name.sans-serif.tr: Calibri
     font.name.sans-serif.x-baltic: Calibri
     font.name.sans-serif.x-central-euro: Calibri
     font.name.sans-serif.x-cyrillic: Calibri
     font.name.sans-serif.x-unicode: Calibri
     font.name.sans-serif.x-western: Century Gothic
     font.name.serif.el: Cambria
     font.name.serif.tr: Cambria
     font.name.serif.x-baltic: Cambria
     font.name.serif.x-central-euro: Cambria
     font.name.serif.x-cyrillic: Cambria
     font.name.serif.x-unicode: Cambria
     font.name.serif.x-western: Sylfaen
     font.size.fixed.el: 14
     font.size.fixed.tr: 14
     font.size.fixed.x-baltic: 14
     font.size.fixed.x-central-euro: 14
     font.size.fixed.x-cyrillic: 14
     font.size.fixed.x-unicode: 14
     font.size.fixed.x-western: 14
     font.size.variable.el: 17
     font.size.variable.tr: 17
     font.size.variable.x-baltic: 17
     font.size.variable.x-central-euro: 17
     font.size.variable.x-cyrillic: 17
     font.size.variable.x-unicode: 17
     font.size.variable.x-western: 20
     gfx.blacklist.suggested-driver-version: 10.6
     gfx.direct3d.last_used_feature_level_idx: 0
     mail.openMessageBehavior.version: 1
     mail.winsearch.firstRunDone: true
     mailnews.database.global.datastore.id: a5cb0f72-901c-4dbc-8307-583648667e7
     mailnews.database.global.views.conversation.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false…
     network.cookie.prefsMigrated: true
     network.predictor.cleaned-up: true
     places.database.lastMaintenance: 1332779998
     places.history.expiration.transient_current_max_pages: 104858
     places.history.expiration.transient_optimal_database_size: 167772160
     plugin.importedState: true
     print.print_printer: NPIF9DAB0 (HP LaserJet P2055dn)
     print.printer_Brother_HL-5470DW_series_Printer.print_bgcolor: false
     print.printer_Brother_HL-5470DW_series_Printer.print_bgimages: false
     print.printer_Brother_HL-5470DW_series_Printer.print_colorspace:
     print.printer_Brother_HL-5470DW_series_Printer.print_command:
     print.printer_Brother_HL-
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is this what you need?

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Troubleshooting Information shows that there is no 'hostmonster' account at all.

Again, what exactly are you doing when getting the error message?

had to change the server hostname and ports for incoming and outgoing on Thunderbird,

Whatever you did, you somehow managed to delete the existing account. Please explain in more detail what you did.

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I am replying to this email from my grant@stellas.ca account via roundcube, so I know that it is still working on the Hostmonster end. I deleted the account on Thunderbird, because I could not get the new settings from Hostmonster to work. then I uninstalled Thunderbird from my desktop after unsuccessfully trying (numerous times) to get it to work by adding a new account. Once reinstalled, I attempted to set up from scratch, but still getting same error code.

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الحل المُختار

Make sure Thunderbird is not running (a reboot might make sure) in the start menu type %appdata% and press enter. Windows explorer should start showing the appdata folder (hidden) Delete the Thunderbird folder. Restart Thunderbird.

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worked immediately. thank you very much, Matt.