ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was closed and archived. Please ask a new question if you need help.

two plugin-containers

more options

I have been having this problem for months but nothing that I try will resolve it (I'm a trier but certainly not an expert!). I think that it is a problem with Shockwave Flash - or it started out as being that - but my pc 'hangs' at least two or three times a day. When it does, I go to my 'Windows Task Manager' and it regularly (but not always) shows that I have two "plugin-containers for Firefox" running. One shows a massive 'memory usage' and the other shows what I would estimate is a reasonable memory usage (I have taken screen shots which I have redacted to show only the relevant elements and will attach these hereto).

In my attempts to resolve the 'hang' issue, I usually select the massive plugin within Windows Task Manager and hit the 'end process' button. Recently, I have been getting the message, "Bad News First: This Tab Has Crashed". Previously I used to get a message telling me that Adobe had crashed, refresh to resolve. In essence, that is (I hope) the problem explained but do please feel free to quiz me and I will try to give as much further information as I am able (ageing but willing, so to speak!)

I thank you all/anyone in advance for any assistance which you are able to give.

Best regards,

Kev

I have been having this problem for months but nothing that I try will resolve it (I'm a trier but certainly not an expert!). I think that it is a problem with Shockwave Flash - or it started out as being that - but my pc 'hangs' at least two or three times a day. When it does, I go to my 'Windows Task Manager' and it regularly (but not always) shows that I have two "plugin-containers for Firefox" running. One shows a massive 'memory usage' and the other shows what I would estimate is a reasonable memory usage (I have taken screen shots which I have redacted to show only the relevant elements and will attach these hereto). In my attempts to resolve the 'hang' issue, I usually select the massive plugin within Windows Task Manager and hit the 'end process' button. Recently, I have been getting the message, "Bad News First: This Tab Has Crashed". Previously I used to get a message telling me that Adobe had crashed, refresh to resolve. In essence, that is (I hope) the problem explained but do please feel free to quiz me and I will try to give as much further information as I am able (ageing but willing, so to speak!) I thank you all/anyone in advance for any assistance which you are able to give. Best regards, Kev
Attached screenshots

All Replies (1)

more options

Hi Kev, let's continue with your first question here (even though it doesn't have the screenshots): https://support.mozilla.org/questions/1137887