ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Why does firefox close everytime I click on options on the menu

  • 1 (رد واحد)
  • 2 have this problem
  • 6 views
  • آخر ردّ كتبه FredMcD

more options

Running the latest version of Firefox on Windows XP and everytime options in the tools menu it opens a tab and instantly shuts down. Also if I open troubleshooting information and click on Profile Folder/show folder it does the same just closes down. I have tried uninstalling reinstalling, deleting profiles turning off the plugins etc etc and still nothing works

Running the latest version of Firefox on Windows XP and everytime options in the tools menu it opens a tab and instantly shuts down. Also if I open troubleshooting information and click on Profile Folder/show folder it does the same just closes down. I have tried uninstalling reinstalling, deleting profiles turning off the plugins etc etc and still nothing works

All Replies (1)

more options

v49 and 50 have been causing problems of late.

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options)
key, and then starting Firefox. A small dialog should appear. Click Start In Safe Mode (not Refresh).

Is the problem still there?