We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox crashes on opening

  • 1 (رد واحد)
  • 1 has this problem
  • 1 view
  • آخر ردّ كتبه FredMcD

more options

Each time I open firefox, it crashes immediately, here are the submitted IDs Crash ID: bp-933dc05e-8ca8-43f6-84e6-6200c2161103 Crash ID: bp-36919739-c08d-475d-9fdd-df11b2161103 Crash ID: bp-c9e8be39-f0d4-43c8-acb7-e8e5b2161103

Please investigate and tell me what can be done to fix.

Each time I open firefox, it crashes immediately, here are the submitted IDs Crash ID: bp-933dc05e-8ca8-43f6-84e6-6200c2161103 Crash ID: bp-36919739-c08d-475d-9fdd-df11b2161103 Crash ID: bp-c9e8be39-f0d4-43c8-acb7-e8e5b2161103 Please investigate and tell me what can be done to fix.

All Replies (1)

more options

Product Firefox Release Channel release Version 49.0.2 Build ID 20161019084923 OS Windows 10 OS Version 10.0.14393

Signature: _copysign

KERNELBASE.dll = Microsoft

combase.dll = Microsoft

ntdll.dll = Microsoft


Perform a System File Check to fix corrupted system files Win 7, 8, 10, Vista: https://support.microsoft.com/en-us/kb/929833 Win XP: https://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/system_file_checker.mspx?mfr=true

See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration