Avatar for Username

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Crash on every save attachment, even in safe mode. started today. @ windows.storage.dll IUnknown_QueryServiceObject FIXED by installing the latest updates

  • 2 (ردّان اثنان)
  • 1 has this problem
  • 1 view
  • آخر ردّ كتبه Wayne Mery

tfrogb
tfrogb
more options

a0cf65ce-4903-4392-8ae6-b879f2161107 and bp-bb8155e4-45f9-43ba-8951-a63062161107 crash dumps sent.

I have reinstalled Thunderbird, no change. Crash occurs on Save attachment and Detach Attachment. not on Open or Delete attachment.

Relevant info: Machine failed to boot this morning, restored complete drive C (SSD) image from last night to recover. My profile is on Drive D and was not affected by the failure.

Would much appreciate advice on how best to recover normal operation. I get a lot of attachments in e-mail!

a0cf65ce-4903-4392-8ae6-b879f2161107 and bp-bb8155e4-45f9-43ba-8951-a63062161107 crash dumps sent. I have reinstalled Thunderbird, no change. Crash occurs on Save attachment and Detach Attachment. not on Open or Delete attachment. Relevant info: Machine failed to boot this morning, restored complete drive C (SSD) image from last night to recover. My profile is on Drive D and was not affected by the failure. Would much appreciate advice on how best to recover normal operation. I get a lot of attachments in e-mail!

Modified by Wayne Mery

الحل المُختار

Later: discovered some other applications which also crash on open/save. Googling revealed that this is a Windows 10 issue. Fixed by installing the latest updates, which seemed to refresh whatever had gone bad.

Read this answer in context 👍 0

All Replies (2)

tfrogb
tfrogb صاحب السؤال
more options

الحل المُختار

Later: discovered some other applications which also crash on open/save. Googling revealed that this is a Windows 10 issue. Fixed by installing the latest updates, which seemed to refresh whatever had gone bad.

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

Thanks for providing this detail. I have also put some information in https://bugzilla.mozilla.org/show_bug.cgi?id=1318028