Firefox crashes
I have a continuing problem with Junowebmail on Firefox. It frequently crashes. It stalls out entirely than starts again. I have no extension running in firefox. In the past I adjusted the 'ABOUT:CONFIG' settings for network pipeline. This took care of some of the problems with typing Emails on juno. But now the juno website causes Firefox to lock and crash frequently. I don't have this problem on Safari or Chrome. Any suggestions. I am running an IMAC with the latest software version and everything up to date. It has plenty of room on the hard drive and again no other browsers have this issue with Juno.
All Replies (6)
Hi, have you tried to start FF with a new profile ? https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles
Maybe all is messed-up in the preferences (about:config)...
- )
What's your computer system and Firefox version?
Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options) key, and then starting Firefox.
A small dialog should appear. Click Start In Safe Mode (not Refresh).
Is the problem still there?
While still in Safe Mode,
In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.
The crash report is several pages of data. We need the report numbers to see the whole report.
Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.
(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)
A3763102-B37D-47DE-9C22-D163704A5222 11/12/16 7:58 AM bp-c83f0329-da49-4783-b8fd-70e052161110 11/10/16 1:12 PM bp-7ef367c3-f17e-4c06-8f5a-bc8682161109 11/9/16 9:00 AM 4BA410CA-5EC8-493A-9BBD-72A5AD7750CE 10/26/16 4:00 PM bp-bce1dada-9595-42dd-ae3c-ffd802161026 10/26/16 3:40 PM bp-2f1772fa-1d0f-4822-a57b-15ebc2161024 10/24/16 3:00 PM C25DCA3D-4888-4CD6-B231-3EEF5F71DF66 10/19/16 4:50 PM 4C7C9EAB-6E26-4CDF-9725-30961597CD95 10/19/16 4:31 PM
Those are the crashes. It crashes in safe mode too. I am running Mac Yosemite 10.10.5 I will try a new profile next. Do the crashes above help at all.
Some of your crash reports weren’t sent to the Mozilla Servers.
In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.
The crash report is several pages of data. We need the report numbers to see the whole report.
Product Firefox Release Channel release Version 49.0.2 Build ID 20161019084923 OS OS X 10.10 OS Version 10.10.5 14F2009
bp-c83f0329-da49-4783-b8fd-70e052161110
Signature: IPCError-browser | ShutDownKill
Attention Sumo's there are 30 related bug reports +++++++++++++++++++++++++++++++++++++++++++++ bp-7ef367c3-f17e-4c06-8f5a-bc8682161109
Signature: AsyncShutdownTimeout | quit-application-granted | SessionStore: flushing all windows
This is for Sumo's Related Bugs 1305726 RESOLVED DUPLICATE Content process stuck when loading mercurial changeset
1288997 RESOLVED FIXED MOZ_CRASH(IPC message size is too large) with PContent::Msg_PBlobConstructor
1255977 RESOLVED FIXED Async shutdown crash with SessionStore: flushing all windows
Sorry, I don't know Macs. I called for more help.
FredMcD said
Some of your crash reports weren’t sent to the Mozilla Servers. In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to submit them. The crash report is several pages of data. We need the report numbers to see the whole report.
Product Firefox Release Channel release Version 49.0.2 Build ID 20161019084923 OS OS X 10.10 OS Version 10.10.5 14F2009
bp-c83f0329-da49-4783-b8fd-70e052161110
Signature: IPCError-browser | ShutDownKill
Attention Sumo's there are 30 related bug reports +++++++++++++++++++++++++++++++++++++++++++++ bp-7ef367c3-f17e-4c06-8f5a-bc8682161109
Signature: AsyncShutdownTimeout | quit-application-granted | SessionStore: flushing all windows
This is for Sumo's Related Bugs 1305726 RESOLVED DUPLICATE Content process stuck when loading mercurial changeset
1288997 RESOLVED FIXED MOZ_CRASH(IPC message size is too large) with PContent::Msg_PBlobConstructor
1255977 RESOLVED FIXED Async shutdown crash with SessionStore: flushing all windows
Sorry, I don't know Macs. I called for more help.
This is the updated list of crashes..
bp-076b247d-fcc1-406f-867a-6f6972161113 11/13/16 5:03 PM bp-c798328f-c439-4707-938b-231d92161113 11/13/16 5:03 PM bp-fc9c8e13-6bd8-43a5-b92e-66c462161113 11/13/16 5:03 PM bp-3c94aa72-8034-4286-941a-fb17f2161113 11/13/16 5:03 PM bp-27d73850-763b-4b99-b3c1-748c12161113 11/13/16 5:02 PM bp-0fc91d73-a209-493a-a88d-d4e082161113 11/13/16 5:02 PM bp-3b717da9-b71a-4030-8544-f0a1d2161113 11/13/16 5:02 PM bp-c83f0329-da49-4783-b8fd-70e052161110 11/10/16 1:12 PM bp-7ef367c3-f17e-4c06-8f5a-bc8682161109 11/9/16 9:00 AM bp-bce1dada-9595-42dd-ae3c-ffd802161026 10/26/16 3:40 PM bp-2f1772fa-1d0f-4822-a57b-15ebc2161024 10/24/16 3:00 PM
Everytime I clicked on a crash to send it I got a response that the crash wasn't found. But the BP showed. I hope this worked. I am waiting to hear back from the Mac tech. Thank Your.
Does anybody there know anything about Macs. I have not heard from anyone and the problem continues. If I don't get any response I'll just get rid of Firefox. It is the ONLY browser that has this problem with juno.