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Why have links in messages have stopped working?

  • 4 ردود
  • 2 have this problem
  • 2 views
  • آخر ردّ كتبه DrHow

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I followed the advice here: https://support.mozilla.org/en-US/kb/hyperlinks-in-messages-not-working Nothing helped, though I stopped short of the very last bit of advice, "Next, try the Standard Diagnostics.", as that looked excessively complicated and I have my doubts that it would help. My doubts arise from the fact I just updated to version 45.5.1, links were working before, and stopped after; so I suspect it may be a bug in the latest version and that others may already be experiencing the problem. If that is the case, I should be able to find out by posting this, and perhaps learn of a fix to what may be new problem.

The symptom when I click a link is that the Thunderbird window itself flickers a bit as if IT were redrawing. (It does not behave that way if I drag a link and drop in on Thunderbird.)

FWIW - I also just got a Windows 10 update to OS Build 14393.479 (for Version 1609).

I followed the advice here: https://support.mozilla.org/en-US/kb/hyperlinks-in-messages-not-working Nothing helped, though I stopped short of the very last bit of advice, "Next, try the Standard Diagnostics.", as that looked excessively complicated and I have my doubts that it would help. My doubts arise from the fact I just updated to version 45.5.1, links were working before, and stopped after; so I suspect it may be a bug in the latest version and that others may already be experiencing the problem. If that is the case, I should be able to find out by posting this, and perhaps learn of a fix to what may be new problem. The symptom when I click a link is that the Thunderbird window itself flickers a bit as if IT were redrawing. (It does not behave that way if I drag a link and drop in on Thunderbird.) FWIW - I also just got a Windows 10 update to OS Build 14393.479 (for Version 1609).

All Replies (4)

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You issue is almost as old as Thunderbird. the Common cause is anti virus software blocking or partially blocking the new version of Thunderbird. Norton in particular appear to do this. But it probably not alone. A check of the firewall and other settings on the anti virus is probably required. Or wait a few days. these programs phone home daily and an update usually "self heals" the issue in a day of two from update. Or so our users tell us on the forum.

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It started working again. (This is several reboots later, including a Microsoft Update.) But now it wanted to use Edge as my browser even though I had set it to Firefox in Settings -> System -> Default Apps. However, going Control Panel -> Default Programs fixed it. Still seems like a mystery to me why it broke and then fixed itself without changing the Thunderbird version.

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Because the problem was not Thunderbird. It was something else, probably your anti virus. They update daily or Windows even, as you point out it updated in the middle of your problem

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I kind of doubt it could be due to antivirus. I just use Windows Defender in WIndows 10, and it is pretty benign. Other programs were still able to send URLs to Firefox. Quite frankly, I am at a loss to understand how general passing of a URL to a browser could be an activity with which an antivirus program would have any reason to interfere. I could imagine a sort of protection which is aimed at specific URLs, but that is not what was going on here, since, in my case, any URL was failing. Furthermore, that sort of protection is more easily managed in the browser.

In any case, I do appreciate your response. Thanks.