Application Basics

Name: Firefox Version: 52.1.2 Build ID: 20170517122419 Update Channel: esr User Agent: Mozilla/5.0 (Windows NT 6.0; WOW64; rv:52.0) Gecko/20100101 Firefox/52.0 OS: Windows_NT 6.0 Multiprocess Windows: 4/4 (Enabled by default) Safe Mode: false

Crash Reports for the Last 3 Days

All Crash Reports

Extensions

Name: Application Update Service Helper Version: 1.5 Enabled: true ID: aushelper@mozilla.org

Name: Cookies Manager+ Version: 1.13.3 Enabled: true ID: {bb6bc1bb-f824-4702-90cd-35e2fb24f25d}

Name: Diagnostics Version: 1.0 Enabled: true ID: diagnostics@mozilla.org

Name: Ghostery Version: 7.2.2 Enabled: true ID: firefox@ghostery.com

Name: Multi-process staged rollout Version: 1.9 Enabled: true ID: e10srollout@mozilla.org

Name: Pocket Version: 1.0.5 Enabled: true ID: firefox@getpocket.com

Name: Send HSTS Priming Requests Version: 1.0 Enabled: true ID: hsts-priming@mozilla.org

Name: SHA-1 deprecation staged rollout Version: 1.3 Enabled: true ID: disableSHA1rollout@mozilla.org

Name: Web Compat Version: 1.0 Enabled: true ID: webcompat@mozilla.org

Name: Avast Online Security Version: 12.0.211 Enabled: false ID: wrc@avast.com

Name: Avast SafePrice Version: 12.0.211 Enabled: false ID: sp@avast.com

Name: Microsoft .NET Framework Assistant Version: 0.0.0 Enabled: false ID: {20a82645-c095-46ed-80e3-08825760534b}

Graphics

Features Compositing: Direct3D 9 Asynchronous Pan/Zoom: wheel input enabled; touch input enabled WebGL Renderer: Google Inc. -- ANGLE (Mobile Intel(R) 4 Series Express Chipset Family Direct3D9Ex vs_3_0 ps_3_0) WebGL2 Renderer: WebGL creation failed: * Error during ANGLE OpenGL init. * Error during ANGLE OpenGL init. * Exhausted GL driver caps. Hardware H264 Decoding: No; Hardware video decoding disabled or blacklisted Audio Backend: wasapi Direct2D: Blocked for your graphics driver version. DirectWrite: false (7.0.6002.23845) GPU #1 Active: Yes Description: Mobile Intel(R) 4 Series Express Chipset Family Vendor ID: 0x8086 Device ID: 0x2a42 Driver Version: 7.15.10.1502 Driver Date: 6-12-2008 Drivers: igdumd64 igd10umd64 Subsys ID: 00000000 RAM: Unknown

Diagnostics AzureCanvasAccelerated: 0 AzureCanvasBackend: skia AzureContentBackend: skia AzureFallbackCanvasBackend: cairo Decision Log HW_COMPOSITING: force_enabled by user: Force-enabled by pref D3D11_COMPOSITING: Blocklisted; failure code BLOCKLIST_FEATURE_FAILURE_INTEL_14 D3D9_COMPOSITING: disabled by default: Disabled by default force_enabled by user: Hardware compositing is force-enabled Blocklisted; failure code BLOCKLIST_FEATURE_FAILURE_INTEL_14 DIRECT2D: unavailable by default: Direct2D requires Direct3D 11 compositing D3D11_HW_ANGLE: unavailable by default: D3D11 compositing is disabled disabled by env: D3D11 compositing is disabled

Important Modified Preferences

accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.frecency_experiment: 2 browser.download.importedFromSqlite: true browser.places.smartBookmarksVersion: 8 browser.search.suggest.enabled: false browser.search.useDBForOrder: true browser.sessionstore.upgradeBackup.latestBuildID: 20170303022339 browser.startup.homepage: about:home browser.startup.homepage_override.buildID: 20170517122419 browser.startup.homepage_override.mstone: 52.1.2 browser.tabs.drawInTitlebar: false browser.tabs.remote.autostart.2: true dom.apps.lastUpdate.buildID: 20161019084923 dom.apps.lastUpdate.mstone: 49.0.2 dom.apps.reset-permissions: true dom.mozApps.used: true extensions.lastAppVersion: 52.1.2 gfx.blacklist.direct2d: 3 gfx.blacklist.direct2d.failureid: FEATURE_FAILURE_DL_BLACKLIST_g984 gfx.crash-guard.d3d11layers.appVersion: 52.1.2 gfx.crash-guard.d3d11layers.deviceID: 0x2a42 gfx.crash-guard.d3d11layers.driverVersion: 7.15.10.1502 gfx.crash-guard.d3d11layers.feature-d2d: true gfx.crash-guard.d3d11layers.feature-d3d11: false gfx.crash-guard.glcontext.gfx.driver-init.direct3d11-angle: false gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle: false gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-d3d11: false gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-warp: false gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-try-d3d11: true gfx.crash-guard.status.d3d11layers: 2 gfx.crash-guard.status.glcontext: 2 gfx.direct2d.disabled: true gfx.direct2d.force-enabled: true keyword.URL: true layers.acceleration.disabled: true media.gmp-eme-adobe.abi: x86-msvc-x64 media.gmp-eme-adobe.lastUpdate: 1472042843 media.gmp-eme-adobe.version: 17 media.gmp-gmpopenh264.abi: x86-msvc-x64 media.gmp-gmpopenh264.enabled: false media.gmp-gmpopenh264.lastUpdate: 1472519595 media.gmp-gmpopenh264.version: 1.6 media.gmp-manager.buildID: 20170517122419 media.gmp-manager.lastCheck: 1496438802 media.gmp-widevinecdm.abi: x86-msvc-x64 media.gmp-widevinecdm.lastUpdate: 1474755515 media.gmp-widevinecdm.version: 1.4.8.903 media.gmp.storage.version.observed: 1 media.hardware-video-decoding.failed: false media.webrtc.debug.log_file: C:\Users\Arthur\AppData\Local\Temp\WebRTC.log

network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1496085724 places.history.expiration.transient_current_max_pages: 122334 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true plugin.state.npctrl: 0 plugin.state.npwpf: 0 print.printer_HP_psc_1600_series.print_bgcolor: false print.printer_HP_psc_1600_series.print_bgimages: false print.printer_HP_psc_1600_series.print_duplex: -437918235 print.printer_HP_psc_1600_series.print_edge_bottom: 0 print.printer_HP_psc_1600_series.print_edge_left: 0 print.printer_HP_psc_1600_series.print_edge_right: 0 print.printer_HP_psc_1600_series.print_edge_top: 0 print.printer_HP_psc_1600_series.print_evenpages: true print.printer_HP_psc_1600_series.print_footercenter: print.printer_HP_psc_1600_series.print_footerleft: &PT print.printer_HP_psc_1600_series.print_footerright: &D print.printer_HP_psc_1600_series.print_headercenter: print.printer_HP_psc_1600_series.print_headerleft: &T print.printer_HP_psc_1600_series.print_headerright: &U print.printer_HP_psc_1600_series.print_in_color: true print.printer_HP_psc_1600_series.print_margin_bottom: 0.5 print.printer_HP_psc_1600_series.print_margin_left: 0.5 print.printer_HP_psc_1600_series.print_margin_right: 0.5 print.printer_HP_psc_1600_series.print_margin_top: 0.5 print.printer_HP_psc_1600_series.print_oddpages: true print.printer_HP_psc_1600_series.print_orientation: 0 print.printer_HP_psc_1600_series.print_page_delay: 50 print.printer_HP_psc_1600_series.print_paper_data: 256 print.printer_HP_psc_1600_series.print_paper_height: 11.00 print.printer_HP_psc_1600_series.print_paper_name: print.printer_HP_psc_1600_series.print_paper_size_type: 0 print.printer_HP_psc_1600_series.print_paper_size_unit: 0 print.printer_HP_psc_1600_series.print_paper_width: 8.50 print.printer_HP_psc_1600_series.print_resolution: 600 print.printer_HP_psc_1600_series.print_reversed: false print.printer_HP_psc_1600_series.print_scaling: 1.00 print.printer_HP_psc_1600_series.print_shrink_to_fit: true print.printer_HP_psc_1600_series.print_to_file: false print.printer_HP_psc_1600_series.print_unwriteable_margin_bottom: 0 print.printer_HP_psc_1600_series.print_unwriteable_margin_left: 0 print.printer_HP_psc_1600_series.print_unwriteable_margin_right: 0 print.printer_HP_psc_1600_series.print_unwriteable_margin_top: 0 print.printer_Microsoft_XPS_Document_Writer.print_bgcolor: false print.printer_Microsoft_XPS_Document_Writer.print_bgimages: false print.printer_Microsoft_XPS_Document_Writer.print_duplex: -437918235 print.printer_Microsoft_XPS_Document_Writer.print_edge_bottom: 0 print.printer_Microsoft_XPS_Document_Writer.print_edge_left: 0 print.printer_Microsoft_XPS_Document_Writer.print_edge_right: 0 print.printer_Microsoft_XPS_Document_Writer.print_edge_top: 0 print.printer_Microsoft_XPS_Document_Writer.print_evenpages: true print.printer_Microsoft_XPS_Document_Writer.print_footercenter: print.printer_Microsoft_XPS_Document_Writer.print_footerleft: &PT print.printer_Microsoft_XPS_Document_Writer.print_footerright: &D print.printer_Microsoft_XPS_Document_Writer.print_headercenter: print.printer_Microsoft_XPS_Document_Writer.print_headerleft: &T print.printer_Microsoft_XPS_Document_Writer.print_headerright: &U print.printer_Microsoft_XPS_Document_Writer.print_in_color: true print.printer_Microsoft_XPS_Document_Writer.print_margin_bottom: 0.5 print.printer_Microsoft_XPS_Document_Writer.print_margin_left: 0.5 print.printer_Microsoft_XPS_Document_Writer.print_margin_right: 0.5 print.printer_Microsoft_XPS_Document_Writer.print_margin_top: 0.5 print.printer_Microsoft_XPS_Document_Writer.print_oddpages: true print.printer_Microsoft_XPS_Document_Writer.print_orientation: 0 print.printer_Microsoft_XPS_Document_Writer.print_page_delay: 50 print.printer_Microsoft_XPS_Document_Writer.print_paper_data: 256 print.printer_Microsoft_XPS_Document_Writer.print_paper_height: 11.00 print.printer_Microsoft_XPS_Document_Writer.print_paper_name: print.printer_Microsoft_XPS_Document_Writer.print_paper_size_unit: 0 print.printer_Microsoft_XPS_Document_Writer.print_paper_width: 8.50 print.printer_Microsoft_XPS_Document_Writer.print_resolution: 600 print.printer_Microsoft_XPS_Document_Writer.print_reversed: false print.printer_Microsoft_XPS_Document_Writer.print_scaling: 1.00 print.printer_Microsoft_XPS_Document_Writer.print_shrink_to_fit: true print.printer_Microsoft_XPS_Document_Writer.print_to_file: false print.printer_Microsoft_XPS_Document_Writer.print_unwriteable_margin_bottom: 0 print.printer_Microsoft_XPS_Document_Writer.print_unwriteable_margin_left: 0 print.printer_Microsoft_XPS_Document_Writer.print_unwriteable_margin_rig

Did you make manual changes to prefs?

gfx.direct2d.disabled: true
gfx.direct2d.force-enabled: true
keyword.URL: true (?; this pref is no longer used and should have been a string pref)
layers.acceleration.disabled: true

You can cleanup the prefs to have a fresh start and delete possible user.js and numbered prefs-##.js files and rename/remove the prefs.js file to reset all prefs to the default value including prefs set via user.js and prefs that are no longer supported in current Firefox releases.

You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.

• Help -> Troubleshooting Information -> Profile Directory:
  Windows: Show Folder; Linux: Open Directory; Mac: Show in Finder
• http://kb.mozillazine.org/Profile_folder_-_Firefox