why does firefox keep crashing white
firefox randomly crashes and everything every tab turns white. i have reset my whole computer i have deleted firefox and deleted cookies and caches and nothing it still keeps doing it
All Replies (3)
Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.
A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?
While still in Safe Mode
In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.
The crash report is several pages of data. We need the report numbers to see the whole report.
Using your mouse, mark the most recent 7 - 10 crash reports, and copy them. Now go to the reply box and paste them in.
For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support
Report ID bp-5288840f-f8fc-4412-9629-1f2c10170823 8/22/2017 7:23 PM
Product Firefox Release Channel release Version 55.0.1 Build ID 20170809080026 OS Windows 10 OS Version 10.0.15063
Did you update to v55.0.2? +++++++++++++++++++++++++++++++++++++++++ bp-5288840f-f8fc-4412-9629-1f2c10170823 Signature: IPCError-browser | ShutDownKill
Attention Sumo's there are 15 related bug reports Most are new
Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.
A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?