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EXCEPTION_ACCESS_VIOLATION_READ

  • 1 (رد واحد)
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  • آخر ردّ كتبه Shadow110

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Could someone please help me diagnose this crash dump? Running on v56

AdapterDeviceID: 0x0405 AdapterDriverVersion: 7.14.1.2032 AdapterSubsysID: 040515ad AdapterVendorID: 0x15ad Add-ons: aushelper%40mozilla.org:2.0,clicktoplay-rollout%40mozilla.org:1.4,e10srollout%40mozilla.org:3.00,firefox%40getpocket.com:1.0.5,followonsearch%40mozilla.com:0.9.3,screenshots%40mozilla.org:10.12.0,shield-recipe-client%40mozilla.org:65,webcompat%40mozilla.org:1.1,activity-stream%40mozilla.org:0.0.0,formautofill%40mozilla.org:1.0,onboarding%40mozilla.org:0.1,%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:56.0 AddonsShouldHaveBlockedE10s: 0 AppInitDLLs: %ProgramFiles%\AppSense\Application Manager\Agent\AMAppHook.dll;%ProgramFiles%\Citrix\system32\mfaphook.dll;%ProgramFiles%\Citrix\ICA Client\RSHook.dll;%ProgramFiles%\Citrix\ICA Client\RSHook.dll;%ProgramFiles%\Citrix\ICA Client\RSHook.dll AvailablePageFile: 11408080896 AvailablePhysicalMemory: 5790171136 AvailableVirtualMemory: 3769954304 BIOS_Manufacturer: Phoenix Technologies LTD BlockedDllList: BreakpadReserveAddress: 53477376 BreakpadReserveSize: 67108864 BuildID: 20170926190823 CPUMicrocodeVersion: 0x1a CTPCohort: test ContentSandboxCapable: 1 ContentSandboxLevel: 3 CrashTime: 1509978764 DOMIPCEnabled: 1 E10SCohort: multiBucket4 EMCheckCompatibility: true FramePoisonBase: 0000004041080832 FramePoisonSize: 65536 GPUProcessLaunchCount: 1 GPUProcessStatus: Running InstallTime: 1507207244 Notes: AdapterVendorID: 0x15ad, AdapterDeviceID: 0x0405, AdapterSubsysID: 040515ad, AdapterDriverVersion: 7.14.1.2032 FP(D00-L1000-W00001000-T000) DWrite? DWrite+ WR? WR- ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 1980 StackTraces: {"crash_info":{"address":"0x6bbd7bd5","crashing_thread":0,"type":"EXCEPTION_ACCESS_VIOLATION_READ"},"main_module":0,"modules":[{"base_addr":"0xd20000","code_id":"59CAB4CC86000","debug_file":"firefox.pdb","debug_id":"2E98D4E3EFC842AE85E2E71A55CA732E2","end_addr":"0xda6000","filename":"firefox.exe","version":"56.0.0.6478"},{"base_addr":"0x521d0000","code_id":"59CAB8C937fd000","debug_file":"xul.pdb","debug_id":"549AD8CE5724481E8698B72812BFE8C62","end_addr":"0x559cd000","filename":"xul.dll","version":"56.0.0.6478"},{"base_addr":"0x57570000","code_id":"4CE7B80996000","debug_file":"fastprox.pdb","debug_id":"E10B15DEF50A485D98EA09DDA58470D92","end_addr":"0x57606000","filename":"fastprox.dll","version":"6.1.7601.17514"},{"base_addr":"0x57670000","code_id":"4CE7BA255c000","debug_file":"wbemcomn.pdb","debug_id":"6719BCABFA674D7EBC55213C37242C6E2","end_addr":"0x576cc000","filename":"wbemcomn.dll","version":"6.1.7601.17514"},{"base_addr":"0x57720000","code_id":"4A5BDB30f000","debug_file":"wbemsvc.pdb","debug_id":"61076D7341744BE18943A14A5E5B1E2B2","end_addr":"0x5772f000","filename":"wbemsvc.dll","version":"6.1.7600.16385"},{"base_addr":"0x57730000","code_id":"4A5BDB2Fa000","debug_file":"wbemprox.pdb","debug_id":"395F248F2C754D43B25DE5EC5F27B2052","end_addr":"0x5773a000","filename":"wbemprox.dll","version":"6.1.7600.16385"},{"base_addr":"0x57740000","code_id":"59CAB4C0b0000","debug_file":"lgpllibs.pdb","debug_id":"9690AC594B7D4CB09F05286639F9D4AD2","end_addr":"0x577f0000","filename":"lgpllibs.dll","version":"56.0.0.6478"},{"base_addr":"0x577f0000","code_id":"59CAB4C6131000","debug_file":"nss3.pdb","debug_id":"D43145B1E08A4ADEACEBE3E956B3DD002","end_addr":"0x57921000","filename":"nss3.dll","version":"56.0.0.6478"},{"base_addr":"0x57930000","code_id":"57999B113000","debug_file":"api-ms-win-crt-utility-l1-1-0.pdb","debug_id":"22B37FB2FAC640F5B539D1B29E0BC2871","end_addr":"0x57933000","filename":"api-ms-win-crt-utility-l1-1-0.dll","version":"10.0.14393.33"},{"base_addr":"0x57940000","code_id":"57999B0A3000","debug_file":"api-ms-win-crt-environment-l1-1-0.pdb","debug_id":"B3937AEAEC8947CDBD29AA2B3D9A37A11","end_addr":"0x57943000","filename":"api-ms-win-crt-environment-l1-1-0.dll","version":"10.0.14393.33"},{"base_addr":"0x57950000","code_id":"579994CE3000","debug_file":"api-ms-win-crt-filesystem-l1-1-0.pdb","debug_id":"07F2A54978C94EBAB6CB51D32BA091331","end_addr":"0x57953000","filename":"api-ms-win-crt-filesystem-l1-1-0.dll","version":"10.0.14393.33"},{"base_addr":"0x57960000","code_id":"579994CE3000","debug_file":"api-ms-win-crt-time-l1-1-0.pdb","debug_id":"1B3A0397DB6E4F7E9D851D2B967463341","end_addr":"0x57963000","filename":"api-ms-win-crt-time-l1-1-0.dll","version":"10.0.14393.33"},{"base_addr":"0x57970000","code_id":"57999AF55000","debug_file":"api-ms-win-crt-multibyte-l1-1-0.pdb","debug_id":"17313201382F443189CC768799F252411","end_addr":"0x57975000","filename":"api-ms-win-crt-multibyte-l1-1-0.dll","version":"10.0.14393.33"},{"base_addr":"0x57980000","code_id":"579994CE5000","debug_file":"api-ms-win-crt-math-l1-1-0.pdb","debug_id":"84093D8426424C34854A4350B952EA0F1","end_addr":"0x57985000","filename":"api-ms-win-crt-math-l1-1-0.dll","version":"10.0.14393.33"},{"base_addr":"0x57990000","code_id":"57999B063000","debug_file":"api-ms-win-crt-locale-l1-1-0.pdb","debug_id":"F39F756FE28A4E03BFC9660327900A1F1","end_addr":"0x57993000","filename":"api-ms-win-crt-locale-l1-1-0.dll","version":"10.0.14393.33"},{"base_addr":"0x579a0000","code_id":"579994CE4000","debug_file":"api-ms-win-crt-convert-l1-1-0.pdb","debug_id":"F5AC01CDCD874A8780A5C388AC509E2E1","end_addr":"0x579a4000","filename":"api-ms-win-crt-convert-l1-1-0.dll","version":"10.0.14393.33"},{"base_addr":"0x579b0000","code_id":"57999AEA4000","debug_file":"api-ms-win-crt-stdio-l1-1-0.pdb","debug_id":"BB9697E1D33B4813ABD08BC1933D65D61","end_addr":"0x579b4000","filename":"api-ms-win-crt-stdio-l1-1-0.dll","version":"10.0.14393.33"},{"base_addr":"0x579c0000","code_id":"579994FCe0000","debug_file":"ucrtbase.pdb","debug_id":"3761F51D3FEE4EBDB1220B407EA3B12B1","end_addr":"0x57aa0000","filename":"ucrtbase.dll","version":"10.0.14393.33"},{"base_addr":"0x58e00000","code_id":"579994CE3000","debug_file":"api-ms-win-crt-heap-l1-1-0.pdb","debug_id":"BCCE61C40534445892124438423526AF1","end_addr":"0x58e03000","filename":"api-ms-win-crt-heap-l1-1-0.dll","version":"10.0.14393.33"},{"base_addr":"0x58e10000","code_id":"57999ADA4000","debug_file":"api-ms-win-crt-string-l1-1-0.pdb","debug_id":"9A3EA3B394A3411A86AC53B4C8623CB21","end_addr":"0x58e14000","filename":"api-ms-win-crt-string-l1-1-0.dll","version":"10.0.14393.33"},{"base_addr":"0x58e20000","code_id":"579994CD3000","debug_file":"api-ms-win-core-file-l1-2-0.pdb","debug_id":"3B64AE5F03F3415AAB148910F1CA37451","end_addr":"0x58e23000","filename":"api-ms-win-core-file-l1-2-0.dll","version":"10.0.14393.33"},{"base_addr":"0x58e30000","code_id":"579994CD3000","debug_file":"api-ms-win-core-processthreads-l1-1-1.pdb","debug_id":"3BC3DD3C3F324B8FA6F29AF6ED6D9C261","end_addr":"0x58e33000","filename":"api-ms-win-core-processthreads-l1-1-1.dll","version":"10.0.14393.33"},{"base_addr":"0x58e40000","code_id":"579994CE3000","debug_file":"api-ms-win-core-synch-l1-2-0.pdb","debug_id":"6D0317FBAAC34ABB9C6B34DFEF8C43541","end_addr":"0x58e43000","filename":"api-ms-win-core-synch-l1-2-0.dll","version":"10.0.14393.33"},{"base_addr":"0x58e50000","code_id":"579994CE3000","debug_file":"api-ms-win-core-localization-l1-2-0.pdb","debug_id":"6E4A75BB0A6B4ED6B47EC5D0E5D684701","end_addr":"0x58e53000","filename":"api-ms-win-core-localization-l1-2-0.dll","version":"10.0.14393.33"},{"base_addr":"0x58e60000","code_id":"575A4B856d000","debug_file":"msvcp140.i386.pdb","debug_id":"DF945F8E508C40999A41FE041C8F1ADF1","end_addr":"0x58ecd000","filename":"msvcp140.dll","version":"14.0.24210.0"},{"base_addr":"0x59000000","code_id":"579994CE3000","debug_file":"api-ms-win-core-timezone-l1-1-0.pdb","debug_id":"3C3A0A9485AB457EB97CF97F23D036071","end_addr":"0x59003000","filename":"api-ms-win-core-timezone-l1-1-0.dll","version":"10.0.14393.33"},{"base_addr":"0x59010000","code_id":"579999BF3000","debug_file":"api-ms-win-core-file-l2-1-0.pdb","debug_id":"A34A190CA0C04F5495B1BF87DB09279C1","end_addr":"0x59013000","filename":"api-ms-win-core-file-l2-1-0.dll","version":"10.0.14393.33"},{"base_addr":"0x590c0000","code_id":"59CAB4BA23000","debug_file":"mozglue.pdb","debug_id":"2F909DB5AA1A4DE29B7D6525A87324832","end_addr":"0x590e3000","filename":"mozglue.dll","version":"56.0.0.6478"},{"base_addr":"0x590f0000","code_id":"579994CF4000","debug_file":"api-ms-win-crt-runtime-l1-1-0.pdb","debug_id":"DB62AA7499B343A3AA65D9EAF0F4FAB51","end_addr":"0x590f4000","filename":"api-ms-win-crt-runtime-l1-1-0.dll","version":"10.0.14393.33"},{"base_addr":"0x59100000","code_id":"575A4B7215000","debug_file":"vcruntime140.i386.pdb","debug_id":"F1AB29BEC8CE4747A83AE87A4BEACA691","end_addr":"0x59115000","filename":"VCRUNTIME140.dll","version":"14.0.24210.0"},{"base_addr":"0x5b100000","code_id":"572BACF8b4000","debug_file":"icaendpoint.pdb","debug_id":"CE1109527DDE4E6D9E184DBAC619D99D1","end_addr":"0x5b1b4000","filename":"icaendpoint.dll","version":"6.2.9600.57"},{"base_addr":"0x5b1c0000","code_id":"4CE7B89239000","debug_file":"MMDevAPI.pdb","debug_id":"941E45A63E8F457D90CE29CC508C34B92","end_addr":"0x5b1f9000","filename":"MMDevAPI.dll","version":"6.1.7601.17514"},{"base_addr":"0x5b240000","code_id":"589C95AB79000","debug_file":"mscms.pdb","debug_id":"DCC29523D3BC4CD4A76AEF0E615BB1522","end_addr":"0x5b2b9000","filename":"mscms.dll","version":"6.1.7601.23677"},{"base_addr":"0x64c20000","code_id":"4A5BDB0C25000","debug_file":"powrprof.pdb","debug_id":"B1F8F66CCBAD4869BADFD20C1F24AC832","end_addr":"0x64c45000","filename":"powrprof.dll","version":"6.1.7600.16385"},{"base_addr":"0x67c00000","code_id":"4F7EC92772000","debug_file":"AMAppHook.pdb","debug_id":"5C22DD212FAE47D7A7FED627F6977F581","end_addr":"0x67c72000","filename":"AMAppHook.dll","version":"8.5.111.0"},

Could someone please help me diagnose this crash dump? Running on v56 AdapterDeviceID: 0x0405 AdapterDriverVersion: 7.14.1.2032 AdapterSubsysID: 040515ad AdapterVendorID: 0x15ad Add-ons: aushelper%40mozilla.org:2.0,clicktoplay-rollout%40mozilla.org:1.4,e10srollout%40mozilla.org:3.00,firefox%40getpocket.com:1.0.5,followonsearch%40mozilla.com:0.9.3,screenshots%40mozilla.org:10.12.0,shield-recipe-client%40mozilla.org:65,webcompat%40mozilla.org:1.1,activity-stream%40mozilla.org:0.0.0,formautofill%40mozilla.org:1.0,onboarding%40mozilla.org:0.1,%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:56.0 AddonsShouldHaveBlockedE10s: 0 AppInitDLLs: %ProgramFiles%\AppSense\Application Manager\Agent\AMAppHook.dll;%ProgramFiles%\Citrix\system32\mfaphook.dll;%ProgramFiles%\Citrix\ICA Client\RSHook.dll;%ProgramFiles%\Citrix\ICA Client\RSHook.dll;%ProgramFiles%\Citrix\ICA Client\RSHook.dll AvailablePageFile: 11408080896 AvailablePhysicalMemory: 5790171136 AvailableVirtualMemory: 3769954304 BIOS_Manufacturer: Phoenix Technologies LTD BlockedDllList: BreakpadReserveAddress: 53477376 BreakpadReserveSize: 67108864 BuildID: 20170926190823 CPUMicrocodeVersion: 0x1a CTPCohort: test ContentSandboxCapable: 1 ContentSandboxLevel: 3 CrashTime: 1509978764 DOMIPCEnabled: 1 E10SCohort: multiBucket4 EMCheckCompatibility: true FramePoisonBase: 0000004041080832 FramePoisonSize: 65536 GPUProcessLaunchCount: 1 GPUProcessStatus: Running InstallTime: 1507207244 Notes: AdapterVendorID: 0x15ad, AdapterDeviceID: 0x0405, AdapterSubsysID: 040515ad, AdapterDriverVersion: 7.14.1.2032 FP(D00-L1000-W00001000-T000) DWrite? DWrite+ WR? WR- ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 1980 StackTraces: {"crash_info":{"address":"0x6bbd7bd5","crashing_thread":0,"type":"EXCEPTION_ACCESS_VIOLATION_READ"},"main_module":0,"modules":[{"base_addr":"0xd20000","code_id":"59CAB4CC86000","debug_file":"firefox.pdb","debug_id":"2E98D4E3EFC842AE85E2E71A55CA732E2","end_addr":"0xda6000","filename":"firefox.exe","version":"56.0.0.6478"},{"base_addr":"0x521d0000","code_id":"59CAB8C937fd000","debug_file":"xul.pdb","debug_id":"549AD8CE5724481E8698B72812BFE8C62","end_addr":"0x559cd000","filename":"xul.dll","version":"56.0.0.6478"},{"base_addr":"0x57570000","code_id":"4CE7B80996000","debug_file":"fastprox.pdb","debug_id":"E10B15DEF50A485D98EA09DDA58470D92","end_addr":"0x57606000","filename":"fastprox.dll","version":"6.1.7601.17514"},{"base_addr":"0x57670000","code_id":"4CE7BA255c000","debug_file":"wbemcomn.pdb","debug_id":"6719BCABFA674D7EBC55213C37242C6E2","end_addr":"0x576cc000","filename":"wbemcomn.dll","version":"6.1.7601.17514"},{"base_addr":"0x57720000","code_id":"4A5BDB30f000","debug_file":"wbemsvc.pdb","debug_id":"61076D7341744BE18943A14A5E5B1E2B2","end_addr":"0x5772f000","filename":"wbemsvc.dll","version":"6.1.7600.16385"},{"base_addr":"0x57730000","code_id":"4A5BDB2Fa000","debug_file":"wbemprox.pdb","debug_id":"395F248F2C754D43B25DE5EC5F27B2052","end_addr":"0x5773a000","filename":"wbemprox.dll","version":"6.1.7600.16385"},{"base_addr":"0x57740000","code_id":"59CAB4C0b0000","debug_file":"lgpllibs.pdb","debug_id":"9690AC594B7D4CB09F05286639F9D4AD2","end_addr":"0x577f0000","filename":"lgpllibs.dll","version":"56.0.0.6478"},{"base_addr":"0x577f0000","code_id":"59CAB4C6131000","debug_file":"nss3.pdb","debug_id":"D43145B1E08A4ADEACEBE3E956B3DD002","end_addr":"0x57921000","filename":"nss3.dll","version":"56.0.0.6478"},{"base_addr":"0x57930000","code_id":"57999B113000","debug_file":"api-ms-win-crt-utility-l1-1-0.pdb","debug_id":"22B37FB2FAC640F5B539D1B29E0BC2871","end_addr":"0x57933000","filename":"api-ms-win-crt-utility-l1-1-0.dll","version":"10.0.14393.33"},{"base_addr":"0x57940000","code_id":"57999B0A3000","debug_file":"api-ms-win-crt-environment-l1-1-0.pdb","debug_id":"B3937AEAEC8947CDBD29AA2B3D9A37A11","end_addr":"0x57943000","filename":"api-ms-win-crt-environment-l1-1-0.dll","version":"10.0.14393.33"},{"base_addr":"0x57950000","code_id":"579994CE3000","debug_file":"api-ms-win-crt-filesystem-l1-1-0.pdb","debug_id":"07F2A54978C94EBAB6CB51D32BA091331","end_addr":"0x57953000","filename":"api-ms-win-crt-filesystem-l1-1-0.dll","version":"10.0.14393.33"},{"base_addr":"0x57960000","code_id":"579994CE3000","debug_file":"api-ms-win-crt-time-l1-1-0.pdb","debug_id":"1B3A0397DB6E4F7E9D851D2B967463341","end_addr":"0x57963000","filename":"api-ms-win-crt-time-l1-1-0.dll","version":"10.0.14393.33"},{"base_addr":"0x57970000","code_id":"57999AF55000","debug_file":"api-ms-win-crt-multibyte-l1-1-0.pdb","debug_id":"17313201382F443189CC768799F252411","end_addr":"0x57975000","filename":"api-ms-win-crt-multibyte-l1-1-0.dll","version":"10.0.14393.33"},{"base_addr":"0x57980000","code_id":"579994CE5000","debug_file":"api-ms-win-crt-math-l1-1-0.pdb","debug_id":"84093D8426424C34854A4350B952EA0F1","end_addr":"0x57985000","filename":"api-ms-win-crt-math-l1-1-0.dll","version":"10.0.14393.33"},{"base_addr":"0x57990000","code_id":"57999B063000","debug_file":"api-ms-win-crt-locale-l1-1-0.pdb","debug_id":"F39F756FE28A4E03BFC9660327900A1F1","end_addr":"0x57993000","filename":"api-ms-win-crt-locale-l1-1-0.dll","version":"10.0.14393.33"},{"base_addr":"0x579a0000","code_id":"579994CE4000","debug_file":"api-ms-win-crt-convert-l1-1-0.pdb","debug_id":"F5AC01CDCD874A8780A5C388AC509E2E1","end_addr":"0x579a4000","filename":"api-ms-win-crt-convert-l1-1-0.dll","version":"10.0.14393.33"},{"base_addr":"0x579b0000","code_id":"57999AEA4000","debug_file":"api-ms-win-crt-stdio-l1-1-0.pdb","debug_id":"BB9697E1D33B4813ABD08BC1933D65D61","end_addr":"0x579b4000","filename":"api-ms-win-crt-stdio-l1-1-0.dll","version":"10.0.14393.33"},{"base_addr":"0x579c0000","code_id":"579994FCe0000","debug_file":"ucrtbase.pdb","debug_id":"3761F51D3FEE4EBDB1220B407EA3B12B1","end_addr":"0x57aa0000","filename":"ucrtbase.dll","version":"10.0.14393.33"},{"base_addr":"0x58e00000","code_id":"579994CE3000","debug_file":"api-ms-win-crt-heap-l1-1-0.pdb","debug_id":"BCCE61C40534445892124438423526AF1","end_addr":"0x58e03000","filename":"api-ms-win-crt-heap-l1-1-0.dll","version":"10.0.14393.33"},{"base_addr":"0x58e10000","code_id":"57999ADA4000","debug_file":"api-ms-win-crt-string-l1-1-0.pdb","debug_id":"9A3EA3B394A3411A86AC53B4C8623CB21","end_addr":"0x58e14000","filename":"api-ms-win-crt-string-l1-1-0.dll","version":"10.0.14393.33"},{"base_addr":"0x58e20000","code_id":"579994CD3000","debug_file":"api-ms-win-core-file-l1-2-0.pdb","debug_id":"3B64AE5F03F3415AAB148910F1CA37451","end_addr":"0x58e23000","filename":"api-ms-win-core-file-l1-2-0.dll","version":"10.0.14393.33"},{"base_addr":"0x58e30000","code_id":"579994CD3000","debug_file":"api-ms-win-core-processthreads-l1-1-1.pdb","debug_id":"3BC3DD3C3F324B8FA6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Please consider turning on send info to Mozilla before posting a question. This helps us help you. As I have no info from your system that would help see things that cause issues. No Nothing....

Please edit out your post with all that stuff please and then read URL on how to submit a Crash Report back to us here in your message.

https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support