ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Quantum appears as old version (42)

  • 6 ردود
  • 1 has this problem
  • 3 views
  • آخر ردّ كتبه James

more options

After updating to quantum (57) i now get alerts from many websites that my browser in unsupported and I need to update. On the Firefox plugin page I cannot install anything because my browser appears as version 42. Other browser info sites also show my browser as version 42.

Hell even the educated guess in this support form shows me as version 42.

After updating to quantum (57) i now get alerts from many websites that my browser in unsupported and I need to update. On the Firefox plugin page I cannot install anything because my browser appears as version 42. Other browser info sites also show my browser as version 42. Hell even the educated guess in this support form shows me as version 42.

All Replies (6)

more options

Here are some screenshots of it

more options

Please uninstall Firefox. Then Delete the Mozilla Firefox Folders in C:\Program Files and C:\Program Files(x86) Then restart system. Then run Windows Disk Cleanup. Then run it again and click the button that says Cleanup System Files. Note: your Firefox Profile is saved. But you should make a back up before you do : https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles

Reinstall with Current Release Firefox 57.0.2 with a Full Version Installer https://www.mozilla.org/firefox/all/

Please keep Video Card Drivers Updated, very important. Thank You

Please let us know if this solved your issue or if need further assistance.

more options

No joy. Still showing up as an old version. Tried it a few times.

more options

So I hit the "Refresh Firefox" button that pops up when you first install. That seemed to have fixed the issue. Thanks for your help.

more options

tehduffman said

After updating to quantum (57) i now get alerts from many websites that my browser in unsupported and I need to update. On the Firefox plugin page I cannot install anything because my browser appears as version 42. Other browser info sites also show my browser as version 42. Hell even the educated guess in this support form shows me as version 42.

You useragent was modified as you can see on the end.

See this article on how to reset your useragent to default. https://support.mozilla.org/en-US/kb/how-reset-default-user-agent-firefox

more options

tehduffman said

So I hit the "Refresh Firefox" button that pops up when you first install. That seemed to have fixed the issue. Thanks for your help.

The so called Refresh only worked because you basically made a new Profile instead of just resetting the useragent.

You can see what the Refresh does in bottom half of https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings