Firefox crashes
Still crashing in safe mode
Report ID Date Submitted bp-a001631c-4e23-4649-8b59-1c7ac1180103 1/3/2018 11:30 AM bp-0d31bf79-0f13-4e60-beb3-7099a0180103 1/3/2018 11:13 AM bp-f5960af1-709c-4988-81ac-2e28d1180102 1/2/2018 1:17 PM
All Replies (6)
bp-a001631c-4e23-4649-8b59-1c7ac1180103 Signature: PR_GetCurrentThread
DBROverlayIconNotBackuped.dll = Dell Backup and Recovery Solution = Softthinks SAS
DBROverlayIconBackuped.dll = Dell Backup and Recovery Solution = Softthinks SAS
msmpeg2vdec.dll = Microsoft DTV-DVD Video Decoder
GrooveIntlResource.dll = Microsoft Office +++++++++++++++++++++++++++++++++++++++++++++++ bp-0d31bf79-0f13-4e60-beb3-7099a0180103 bp-bp-f5960af1-709c-4988-81ac-2e28d1180102
Signature: shutdownhang | mozilla::SpinEventLoopUntil<T> | mozilla::net::nsHttpConnectionMgr::Shutdown
DBROverlayIconNotBackuped.dll = Dell Backup and Recovery Solution = Softthinks SAS
DBROverlayIconBackuped.dll = Dell Backup and Recovery Solution = Softthinks SAS
msmpeg2vdec.dll = Microsoft DTV-DVD Video Decoder
GrooveIntlResource.dll = Microsoft Office
This is for Sumo's Related Bugs 1420736 RESOLVED WONTFIX Crash in shutdownhang | mozilla::SpinEventLoopUntil<T> | mozilla::net::nsHttpConnectionMgr::Shutdown
Totally remove Dell Backup and Recovery Solution from your system. Is the problem still there?
Perform a System File Check to fix corrupted system files
Win 7, 8, 10, Vista: https://support.microsoft.com/en-us/kb/929833 Win XP: https://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/system_file_checker.mspx?mfr=true
Wiki - Windows 10 System File Check http://answers.microsoft.com/en-us/windows/wiki/windows_10-update/system-file-check-sfc-scan-and-repair-system-files/bc609315-da1f-4775-812c-695b60477a93
Unfortunately not, still crashing. thank you for your help.
Latest crashes: Report ID Date Crashed fa5ba437-b5d8-44b2-b896-c2eae888bec7 1/5/2018 10:39 AM bp-ba7d4ca7-4f23-449f-80d3-918a91180105 1/4/2018 4:12 PM bp-f4a9cf0c-5091-4952-9c65-929f21180105 1/4/2018 4:07 PM
Those are old reports from several days ago. Please post new crash reports from today.
https://support.mozilla.org/en-US/kb/update-firefox-latest-version?cache=no Did you update Firefox to the latest version 57.0.4
Using version 57.0.4
New crash report: bp-d17aeaa7-b768-423f-94f8-5e41f1180111 1/11/2018 12:34 PM
The crashes look network related.
Do a malware check with several malware scanning programs on the Windows computer.
Please scan with all programs because each program detects different malware. All these programs have free versions.
Make sure you update each program to get the latest version of their databases before doing a scan.
- Malwarebytes' Anti-Malware:
http://www.malwarebytes.org/mbam.php - AdwCleaner:
http://www.bleepingcomputer.com/download/adwcleaner/
http://www.softpedia.com/get/Antivirus/Removal-Tools/AdwCleaner.shtml - SuperAntispyware:
http://www.superantispyware.com/ - Microsoft Safety Scanner:
https://www.microsoft.com/security/scanner/en-us/default.aspx - Windows Defender:
https://windows.microsoft.com/en-us/windows/using-defender - Spybot Search & Destroy:
http://www.safer-networking.org/en/index.html - Kasperky Free Security Scan:
https://www.kaspersky.com/security-scan
You can also do a check for a rootkit infection with TDSSKiller.
- Anti-rootkit utility TDSSKiller:
https://support.kaspersky.com/viruses/disinfection/5350
https://support.kaspersky.com/viruses/utility
See also:
- "Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked