Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Avatar for Username

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

MSN games won't load the complete picture - don't have a "start" or "play"

  • 1 (رد واحد)
  • 1 has this problem
  • 2 views
  • آخر ردّ كتبه FredMcD

bblab
bblab
more options

I have used Firefox for years. I played the MSN games for years - then sometime ago, I guess I got an "update" and things have never been good with the games since. My local support person tried to fix, but couldn't. One time I saw there was a message on a screen to tell me how to fix the problem - that didn't work.

I enter the web site location for a MSN game, Mahjongg Toy Chest (as well as some others). That page comes up just fine. Then I click on "Play Free Online ". It starts to load, I see a large blank area, then is "chops" off about 1/3 of that blank area and when the picture of the game shows the "logo" of the game - I don't have the bottom portion of that screen where I can click on START or PLAY.

All works fine with the Microsoft Explorer. Since it is a MSN game, I called Microsoft for help. Of course since I prefer Firefox, they wouldn't help me. They claim it is a problem/error in Firefox.

Trying to find a phone number for you, I saw there has been other people with this same problem.

Your system won't let me load my image. They are a .png file.

I have used Firefox for years. I played the MSN games for years - then sometime ago, I guess I got an "update" and things have never been good with the games since. My local support person tried to fix, but couldn't. One time I saw there was a message on a screen to tell me how to fix the problem - that didn't work. I enter the web site location for a MSN game, Mahjongg Toy Chest (as well as some others). That page comes up just fine. Then I click on "Play Free Online ". It starts to load, I see a large blank area, then is "chops" off about 1/3 of that blank area and when the picture of the game shows the "logo" of the game - I don't have the bottom portion of that screen where I can click on START or PLAY. All works fine with the Microsoft Explorer. Since it is a MSN game, I called Microsoft for help. Of course since I prefer Firefox, they wouldn't help me. They claim it is a problem/error in Firefox. Trying to find a phone number for you, I saw there has been other people with this same problem. Your system won't let me load my image. They are a .png file.

All Replies (1)

FredMcD
FredMcD
more options

Make sure you are not blocking content.

Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

Type about:preferences<enter> in the address bar.

  • Cookies; Select Privacy. Under History, select

Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.

  • Cache; Select Advanced > Network.

[v57+] Select Privacy. Across from Cached Web Content, Press Clear Now.

If there is still a problem, Start Firefox in Safe Mode https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode

A small dialog should appear. Click Start In Safe Mode (not Refresh). Did this help?

While you are in safe mode;

Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.

How to disable Hardware Acceleration {web link}