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Email stored in folders in my account have spontaneously disappeared. In some cases the emails are simply no longer there, nor are they on the host server.

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heliodor
heliodor
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This problem has occurred several times over the past year or so. I will suddenly find that folders and their sub-folders that store emails I am saving are completely empty. Strangely, there may be one lone message remaining in one of the sub-folders, but more or less every email stored in these folders is gone. When I log in to my host server (in this case turbonet.com), the messages are missing as well, and the techs there claim that the emails are simply gone. Many older folders are partially or completely missing contents as well.

This does not happen to all of the emails I save, and many folders and their sub-folders remain intact. Stranger still, when I click on some (not all) of the folders with missing data, I will receive an error message such as "The current operation on [folder name] did not succeed. The mail server for account taxrlong@turbonet.com responded: SELECT Mailbox does not exist".

If I navigate to the Thunderbird profile under C:\Users\taxrl\AppData\Roaming\Thunderbird\Profiles\j4upsj7y.default\ImapMail, I can find the offending folders as .sbd and msf files, but I cannot open them or otherwise figure out if they contain the missing mail or if they are even related to the missing mail. I am using release 52.7.0 (32 bit) on Windows 10 Home edition. Any help you can provide would be much appreciated. This behavior is really starting to become a problem.

Other info: Server type: IMAP server server name: taxrlong connection security: STARTTLS outgoing server: smtp.turbonet.com

This problem has occurred several times over the past year or so. I will suddenly find that folders and their sub-folders that store emails I am saving are completely empty. Strangely, there may be one lone message remaining in one of the sub-folders, but more or less every email stored in these folders is gone. When I log in to my host server (in this case turbonet.com), the messages are missing as well, and the techs there claim that the emails are simply gone. Many older folders are partially or completely missing contents as well. This does not happen to all of the emails I save, and many folders and their sub-folders remain intact. Stranger still, when I click on some (not all) of the folders with missing data, I will receive an error message such as "The current operation on [folder name] did not succeed. The mail server for account taxrlong@turbonet.com responded: SELECT Mailbox does not exist". If I navigate to the Thunderbird profile under C:\Users\taxrl\AppData\Roaming\Thunderbird\Profiles\j4upsj7y.default\ImapMail, I can find the offending folders as .sbd and msf files, but I cannot open them or otherwise figure out if they contain the missing mail or if they are even related to the missing mail. I am using release 52.7.0 (32 bit) on Windows 10 Home edition. Any help you can provide would be much appreciated. This behavior is really starting to become a problem. Other info: Server type: IMAP server server name: taxrlong connection security: STARTTLS outgoing server: smtp.turbonet.com

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Matt
Matt
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That sounds like a DNS failure (ant virus usually the issue, not DNS)

Disable email scanning in your anti virus and exclude the Thunderbird profile folder from it;s on access scans. Always refuse automatic fix if you get message about malware in email.