Avatar for Username

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Audio issue with 6 channel selection

  • 3 ردود
  • 1 has this problem
  • 3 views
  • آخر ردّ كتبه JBR_02

JBR_02
JBR_02
more options

Hello,

I have an audio problem with FF. Version is 60.0.1 , 64bit. Setup Win 7x64, xonar dgx sound card. This is a recent issue, from 60.0 I think.

On some youtube/twitter videos I only get sound in the left speaker if I select the 6 channel option. The selected output is headphones, but the card allows me to select from 2 to 8 input channels (which I use for 5.1/7.1 sources with dolby headphone (virtualization). If I select the 2 channel option then it works fine. I have tried it both with IE 11 and Opera and the sound is fine when 6 channel is selected. I have tried disabling all the addons, same issue.

Below are 2 links of videos in which the problem manifests itself (the subject of the videos is not relevant, they are just an example): https://www.youtube.com/watch?v=o9HdFgmsNos https://twitter.com/taylorswift13/status/969342733088444417

2 links of videos that work fine with 6 channel enabled: https://www.youtube.com/watch?v=hTvJoYnpeRQ https://twitter.com/taylorswift13/status/905811133210210310

Thanks.

Hello, I have an audio problem with FF. Version is 60.0.1 , 64bit. Setup Win 7x64, xonar dgx sound card. This is a recent issue, from 60.0 I think. On some youtube/twitter videos I only get sound in the left speaker if I select the 6 channel option. The selected output is headphones, but the card allows me to select from 2 to 8 input channels (which I use for 5.1/7.1 sources with dolby headphone (virtualization). If I select the 2 channel option then it works fine. I have tried it both with IE 11 and Opera and the sound is fine when 6 channel is selected. I have tried disabling all the addons, same issue. Below are 2 links of videos in which the problem manifests itself (the subject of the videos is not relevant, they are just an example): https://www.youtube.com/watch?v=o9HdFgmsNos https://twitter.com/taylorswift13/status/969342733088444417 2 links of videos that work fine with 6 channel enabled: https://www.youtube.com/watch?v=hTvJoYnpeRQ https://twitter.com/taylorswift13/status/905811133210210310 Thanks.

الحل المُختار

This issue has bbeen resolved with the 61.0 x64 update. Thank you.

Read this answer in context 👍 0

All Replies (3)

JBR_02
JBR_02 صاحب السؤال
more options

الحل المُختار

This issue has bbeen resolved with the 61.0 x64 update. Thank you.

Shadow110
Shadow110
more options

Hi, glad to hear it. Looks like you were not answered, sorry about that. Did you get your other question resolved ? https://support.mozilla.org/en-US/questions/1218755


Please mark your answer as the Solution to the issue for this question.

JBR_02
JBR_02 صاحب السؤال
more options

The other issue is still pending. I'm not sure if it's Youtube's settings or some setting in the browser.