Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Why does Firefox disappear from desktop and computer, a day after downloading?

  • 3 ردود
  • 1 has this problem
  • 6 views
  • آخر ردّ كتبه James

more options

I download and get an icon on the desktop and on the bottom menu. If I click on the icon on the desktop, a text box on the screen with two options: "Firefox" and "Apps". If I click on Firefox, the browser opens. If Aps, I go to App Store for no apparent reason.

After 1-2 days, all icons disappear and I cannot find them anywhere.

I download and get an icon on the desktop and on the bottom menu. If I click on the icon on the desktop, a text box on the screen with two options: "Firefox" and "Apps". If I click on Firefox, the browser opens. If Aps, I go to App Store for no apparent reason. After 1-2 days, all icons disappear and I cannot find them anywhere.

All Replies (3)

more options

Hi, Since Mozilla Firefox does not have a Apps Store this is for a phone which this site does not support or I would consider giving your self a scan if you downloaded it anywhere but a Official Mozilla site. https://www.malwarebytes.com/mac/

If using a cleaner program that could also be a issue.

Please download from here : https://www.mozilla.org/firefox/all/

more options

Please see this to learn how to properly install Firefox on Mac OSX. https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac

more options

Besides making sure you are installing Firefox correctly, another possibility is you have something that is reverting your setup to an earlier set state.

Pkshadow said

Hi, Since Mozilla Firefox does not have a Apps Store this is for a phone which this site does not support...

This is on Mac OSX so the OP is referring to the Mac App Store. https://www.apple.com/ca/osx/apps/app-store/