ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

How do I fix thunderbird from not responding after I drag an email into another folder? (caused by Windows Defender?)

  • 7 ردود
  • 1 has this problem
  • 87 views
  • آخر ردّ كتبه Toad-Hall

more options

I have the same problem on two different computers. When I drag an email from my inbox into another folder thunderbird hangs and I get a message that it is not responding. After several seconds the email will eventually move into the desired folder, but those seconds it takes really start to add up when I am moving sometimes over 100 emails at a time.

I have the same problem on two different computers. When I drag an email from my inbox into another folder thunderbird hangs and I get a message that it is not responding. After several seconds the email will eventually move into the desired folder, but those seconds it takes really start to add up when I am moving sometimes over 100 emails at a time.

Modified by Wayne Mery

الحل المُختار

re :I am only using windows defender. Then windows defender is your AV. You need to make thunderbird folders exempt from scanning. Try this info: https://support.microsoft.com/en-gb/help/4028485/windows-10-add-an-exclusion-to-windows-defender-antivirus

Read this answer in context 👍 0

All Replies (7)

more options

Start *Windows'* safe mode with networking enabled - win10 https://support.microsoft.com/en-us/help/12376/windows-10-start-your-pc-in-safe-mode

Does problem go away? Please reply to let us know results.

more options

OK, as per your instructions I started my computer in safe mode with networking enabled and the problem did go away while in safe mode.

more options

What anti virus are you using? That is the most common cause of freezing. The anti virus locking the files Thunderbird is using to do yet another one of those file scans that found nothing the last 500 times they scanned the same data. Contention is not something some of those anti virus programs consider and Thunderbird does not handle it all that well.

more options

I am only using windows defender. I have not installed any anti virus software on my computers.

more options

الحل المُختار

re :I am only using windows defender. Then windows defender is your AV. You need to make thunderbird folders exempt from scanning. Try this info: https://support.microsoft.com/en-gb/help/4028485/windows-10-add-an-exclusion-to-windows-defender-antivirus

more options

That solved the problem. I excluded the thunderbird profile folders found in AppData Thank You for your help!

more options

Good to hear all is working better than before.