Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I no longer need a reset, but the reset screen continues to display. How do I turn it off for more than at startup?

  • 1 (رد واحد)
  • 1 has this problem
  • 4 views
  • آخر ردّ كتبه FredMcD

more options

One day I typed a character (no idea which) slip of the finger when I was attempting to type my master password. My master password changed to this unidentified character and It stuck. I didn't know what I had typed, and could not use my original master password.

I could get nothing else to work, so I requested a reset, knowing I would loose bookmarks and passwords. I don't know what happened after I began the reset, but I thought it was done, and I had not lost anything. My old password worked again, so I counted myself as lucky.

Now I find that everytime I open FireFox that the reset screen pops up, insisting I do a reset and loose it all. I no longer need or want a reset, but other than closing the tab, I can not turn off the reset option permanently.

One day I typed a character (no idea which) slip of the finger when I was attempting to type my master password. My master password changed to this unidentified character and It stuck. I didn't know what I had typed, and could not use my original master password. I could get nothing else to work, so I requested a reset, knowing I would loose bookmarks and passwords. I don't know what happened after I began the reset, but I thought it was done, and I had not lost anything. My old password worked again, so I counted myself as lucky. Now I find that everytime I open FireFox that the reset screen pops up, insisting I do a reset and loose it all. I no longer need or want a reset, but other than closing the tab, I can not turn off the reset option permanently.
Attached screenshots

All Replies (1)

more options

When does this come up? While surfing, start up . . . .