ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I upgraded Firefox yesterday and now I have two separate icons on my task bar and an account that I never had before .... totally confused !

  • 7 ردود
  • 1 has this problem
  • 2 views
  • آخر ردّ كتبه KensPC

more options

I downloaded an update of Firefox yesterday manually. I was also asked to open a Firefox Account which I never had before so I did. I now have two Firefox icons on my task bar. They both seem to be fully functional. If I click on one it opens what looks like my old version. If I click on the other it opens what I assume is the new version which is pretty bare bones ... no bookmarks toolbar. It looks to me that I now have two fully functional versions of Firefox. I don't want that. I want one fully updated version of the Firefox that I have come to know and love. I have been a Firefox user since it's beginning. I also have a Firefox account which I have no idea of how or why to use.

PLEASE HELP

I downloaded an update of Firefox yesterday manually. I was also asked to open a Firefox Account which I never had before so I did. I now have two Firefox icons on my task bar. They both seem to be fully functional. If I click on one it opens what looks like my old version. If I click on the other it opens what I assume is the new version which is pretty bare bones ... no bookmarks toolbar. It looks to me that I now have two fully functional versions of Firefox. I don't want that. I want one fully updated version of the Firefox that I have come to know and love. I have been a Firefox user since it's beginning. I also have a Firefox account which I have no idea of how or why to use. PLEASE HELP

الحل المُختار

Hi KensPC, that's strange! Firefox 67 may create a new profile (a profile is a local settings folder), but it wouldn't normally create two shortcuts.

Are your two shortcuts customized with different "Target" paths? For example, either:

  • Right-click a desktop shortcut, then click Properties
  • Right-click a Firefox icon pinned to the Taskbar then right-click Mozilla Firefox, then click Properties

By default, Windows will show the Shortcut tab. The Target line normally looks like:

"C:\Program Files\Mozilla Firefox\firefox.exe"

However, it can be customized with Command-Line switches such as this one, to start in a specific profile:

"C:\Program Files\Mozilla Firefox\firefox.exe" -P "DadStuff"

Do you see differences between the Targets of the two shortcuts that could explain their behavior?

Read this answer in context 👍 0

All Replies (7)

more options

الحل المُختار

Hi KensPC, that's strange! Firefox 67 may create a new profile (a profile is a local settings folder), but it wouldn't normally create two shortcuts.

Are your two shortcuts customized with different "Target" paths? For example, either:

  • Right-click a desktop shortcut, then click Properties
  • Right-click a Firefox icon pinned to the Taskbar then right-click Mozilla Firefox, then click Properties

By default, Windows will show the Shortcut tab. The Target line normally looks like:

"C:\Program Files\Mozilla Firefox\firefox.exe"

However, it can be customized with Command-Line switches such as this one, to start in a specific profile:

"C:\Program Files\Mozilla Firefox\firefox.exe" -P "DadStuff"

Do you see differences between the Targets of the two shortcuts that could explain their behavior?

more options

Are those the same Firefox version and update channel if you check this in "Help -> About Firefox" and possibly via about:support ?

more options

icon#1 name ---- Mozilla Firefox Target - E:\Program Files(x86)\MozillaFirefox\firefox.exe"

icon#2 name ---- Firefox Target - "C:\ProgramFiles\MozillaFirefox\firefox.exe"

Both of these icons are on my taskbar

more options

Hi KensPC, your second icon is the more common installation location. For the first one, why would Firefox be on the E drive? Is that a "Portable Firefox" installation, or a custom installation of regular Firefox?

more options

I have no idea. I had Firefox set up to ask permission for upgrades rather than auto upgrade. I got tired of the permission requests so I clicked on upgrade now. That's when everything went south and I ended up with the mess I have now. When I click on icon#1 it seems to be the version I have been using all along. I didn't realize it was on my E drive until a few minutes ago. It was always on my C drive. Icon#2 seems to be the new version. The homepage is not set up quite the same. One thing I noticed right away is that the bookmark icons are all generic,which is a pain. It is much harder to find individual websites because the icons are not customized by website logo

more options

What profile is each of the Firefox installation using?

Is this a .default or .default-<time-tamp> profile for the first on the c-drive and a .default-release profile for the second on the e-drive?

You see the used profile listed on the profile as default and possibly also on the "Help -> Troubleshooting Information" (about:support) page.

more options

I can't find the profiles.

I think the program on the E drive is some kind of backup.

I think I am just going to delete it and hope for the best