Can't send emails; asks for password; enter password; get "failed" msg; tried all the "tips" (checked outgoing server & password reset/delete) still no go.
One day my Thunderbird email stopped allowing me to send emails. Click on "write" and send a test email. Get this message "Login to server smtpout.secureserver.net with username reaculwell@reaculwell.com failed. Tried "enter new password" and entered my password and still failed. Checked outgoing server for this address and everything appears to be correct. Tried changing password - didn't work; tried deleting password - didn't work. When I cancel the request for passord, I get the following message: "Sending of the message failed. An error occurred while sending mail: Could not get password for smtpout.secureserver.net. The message was not sent."
Tried various changes and powering down etc. Nothing works.
All Replies (1)
I would guess your issue may well be your anti virus to diagnose try the following:
- Restart the operating system in safe mode with Networking. This loads only the very basics needed to start your computer while enabling an Internet connection. Click on your operating system for instructions on how to start in safe mode: Windows 10, Windows 8, Windows 7, Windows Vista, Windows XP, OSX
- If safe mode for the operating system fixes the issue, there's other software in your computer that's causing problems. Possibilities include but not limited to: AV scanning, virus/malware, background downloads such as program updates.