ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I am having repeated crashes on Firefox. Including in safe mode.

  • 9 ردود
  • 1 has this problem
  • 13 views
  • آخر ردّ كتبه janarchy

more options

Over the past 2-3 days out of nowhere, my FF starts crashing after about 10 minutes, esp if I have more than 1 or 2 tabs open. I tried clearing the cache & cookies, running in safe mode, turning off all add-ons, all the usual things. I don't know what's causing it but I can't use the browser for anything under these circumstances.

Over the past 2-3 days out of nowhere, my FF starts crashing after about 10 minutes, esp if I have more than 1 or 2 tabs open. I tried clearing the cache & cookies, running in safe mode, turning off all add-ons, all the usual things. I don't know what's causing it but I can't use the browser for anything under these circumstances.

All Replies (9)

more options
more options
bp-8fa59ea3-b0ac-4f45-856a-37c0e0191221	12/21/2019 3:22 PM
bp-8dee826f-fbe3-4456-b54c-1a3f80191221	12/21/2019 2:52 AM
bp-5371eebc-5cd1-4af1-bf5c-48b970191221	12/21/2019 2:52 AM
bp-ef21eb7a-167e-4625-a477-fe51f0191221	12/21/2019 2:40 AM
bp-ec937d0f-9880-4dd0-9347-ce52b0191221	12/21/2019 2:17 AM
bp-b114760c-f910-4db9-98d3-96c000191221	12/21/2019 1:40 AM
bp-86e7c70b-b008-4b32-8229-c3de40191221	12/21/2019 1:40 AM
bp-694405ff-6ed5-4820-a103-143ba0191221	12/21/2019 1:40 AM
bp-b6ebc2ed-c229-44f1-9273-a96cc0191221	12/21/2019 1:01 AM

I have tried it in safe mode, I tried rebooting my computer, Firefox and Flash are both up to date, I've checked for updates on everything else and I seem to be up to date.

Modified by cor-el

more options

Product Firefox Release Channel release Version 71.0 Build ID 20191202093317 (2019-12-02) Buildhub data OS Windows 10 OS Version 10.0.18362

https://support.mozilla.org/en-US/kb/update-firefox-latest-version?cache=no Did you update Firefox to the latest version?

more options

bp-8fa59ea3-b0ac-4f45-856a-37c0e0191221 bp-ef21eb7a-167e-4625-a477-fe51f0191221 bp-ec937d0f-9880-4dd0-9347-ce52b0191221

Signature: OOM | small

Crash Reason EXCEPTION_BREAKPOINT

WRusr.dll = Webroot SecureAnywhere +++++++++++++++++++++++++++++++++++++++++ bp-8dee826f-fbe3-4456-b54c-1a3f80191221 Signature: OOM | unknown | js::AutoEnterOOMUnsafeRegion::crash | js::InternalBarrierMethods<T>::postBarrier

Crash Reason EXCEPTION_BREAKPOINT

WRusr.dll = Webroot SecureAnywhere

This is for Sumo's Related Bugs 1525078 NEW --- Crashing very often - EXCEPTION_BREAKPOINT [@ OOM | small ] +++++++++++++++++++++++++++++++++++++++++ bp-5371eebc-5cd1-4af1-bf5c-48b970191221 Signature: mozilla::ipc::FatalError | mozilla::ipc::IProtocol::HandleFatalError | mozilla::ipc::IPDLParamTraits<T>::Read

MOZ_CRASH Reason (Sanitized) IPDL error: "Error deserializing 'data' (SerializedStructuredCloneBuffer) member of 'ClonedMessageData'". abort()ing as a result.

Crash Reason EXCEPTION_BREAKPOINT

WRusr.dll = Webroot SecureAnywhere

This is for Sumo's Related Bugs 1600032 RESOLVED FIXED IPC crashes with fatal error msg: Error deserializing 'textureParent' (PTexture) member of 'TimedTexture'

1580934 NEW --- Crash in [@ mozilla::ipc::FatalError | mozilla::ipc::IProtocol::HandleFatalError | mozilla::ipc::IPDLParamTraits<T>::Read] (Error deserializing 'securityInfo')

1562616 VERIFIED FIXED Crash in [@ mozilla::ipc::FatalError | mozilla::ipc::IProtocol::HandleFatalError | mozilla::ipc::ReadIPDLParam<T>]

1561976 REOPENED --- Crash with gfx.use-glx-texture-from-pixmap;true

1473600 NEW --- Crash in mozilla::ipc::FatalError | mozilla::ipc::IProtocol::HandleFatalError | mozilla::ipc::IPDLParamTraits<T>::Read

more options

Update Webroot SecureAnywhere. If the problem continues, disable it.


MemTest LAST UPDATED : 27/09/2013 Could you please run a tool from http://memtest.org/ in order to check the integrity of your RAM?

You will need a thumb or disk drive to install it on.

more options

The crash reports are OOM (out of memory) reports where not enough contiguous free memory is available.

Do you let Windows handle the Page file automatically or have you set a fixed size for the Windows Page file ?

If you use a fixed size the try the automatic setting.

more options

FredMcD said

Product Firefox Release Channel release Version 71.0 Build ID 20191202093317 (2019-12-02) Buildhub data OS Windows 10 OS Version 10.0.18362 https://support.mozilla.org/en-US/kb/update-firefox-latest-version?cache=no Did you update Firefox to the latest version?

It says it's the latest version. I can check again.

more options

FredMcD said

Update Webroot SecureAnywhere. If the problem continues, disable it. There's no way to upgrade it. It's through Best Buy and they do automatic upgrades. I can't find a newer version of it anywhere on the site.

MemTest LAST UPDATED : 27/09/2013 Could you please run a tool from http://memtest.org/ in order to check the integrity of your RAM?

You will need a thumb or disk drive to install it on.

I honestly don't know which version to download or how to run it. There's no info on the page and I'm completely lost as to how to do this. Any further instructions would help. Thanks.

Modified by janarchy

more options

cor-el said

The crash reports are OOM (out of memory) reports where not enough contiguous free memory is available. Do you let Windows handle the Page file automatically or have you set a fixed size for the Windows Page file ? If you use a fixed size the try the automatic setting.

There was a fixed size although I've never touched that setting. I switched it to automatic. Will let you know if that helps at all. I'm using Chrome now and it's seemingly stable.