Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Suddenly, the firefox account stopped accepting my password on the mozilla site. I have not changed it since November. (it will save in lockwise).

  • 2 (ردّان اثنان)
  • 1 has this problem
  • 1 view
  • آخر ردّ كتبه Mikhail

more options

Suddenly, the firefox account stopped accepting my password on the mozilla site. I have not changed it since November. (it will save in lockwise). At the moment, a previously signed in account is valid (I did not log out of the account, but I can not change the password). I do not have account recovery enabled when resetting a password. When resetting the password, I will lose all my saved 300+ passwords, as it seemed to me previously securely saved.

Suddenly, the firefox account stopped accepting my password on the mozilla site. I have not changed it since November. (it will save in lockwise). At the moment, a previously signed in account is valid (I did not log out of the account, but I can not change the password). I do not have account recovery enabled when resetting a password. When resetting the password, I will lose all my saved 300+ passwords, as it seemed to me previously securely saved.

Modified by Mikhail

الحل المُختار

cor-el said

Do you still have a desktop device (possibly connected to Sync) that has all your personal data ?

Yes.

Do you have mobile devices connectd to this Sync account ?

Yes.

Can you still access the Firefox Account Settings page ?

Yes.

For the passwords you need a backup of logins.json and key4.db in the profile folder.

Thank you very much, I immediately made a backup. It is strange that the previously saved password suddenly ceased to be valid.

Is this the only way in this situation, resetting the password?

Read this answer in context 👍 0

All Replies (2)

more options

Do you still have a desktop device (possibly connected to Sync) that has all your personal data ? Do you have mobile devices connectd to this Sync account ?

Can you still access the Firefox Account Settings page ?


For the passwords you need a backup of logins.json and key4.db in the profile folder.

You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.

Sync isn't meant to be used as a backup and best is always to backup your personal data locally and not to rely on Sync.

more options

الحل المُختار

cor-el said

Do you still have a desktop device (possibly connected to Sync) that has all your personal data ?

Yes.

Do you have mobile devices connectd to this Sync account ?

Yes.

Can you still access the Firefox Account Settings page ?

Yes.

For the passwords you need a backup of logins.json and key4.db in the profile folder.

Thank you very much, I immediately made a backup. It is strange that the previously saved password suddenly ceased to be valid.

Is this the only way in this situation, resetting the password?

Modified by Mikhail