Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

How do I download mp4 on firefox download helper? It only gives me MKV files?

  • 2 (ردّان اثنان)
  • 1 has this problem
  • 67 views
  • آخر ردّ كتبه tkatman

more options

Good morning - I am only given the option to download MKV files on Firefox Download helper. I need .mov or MP4 files. Can you help me please. Terry

Good morning - I am only given the option to download MKV files on Firefox Download helper. I need .mov or MP4 files. Can you help me please. Terry

All Replies (2)

more options

Hi tkatman, The Video DownloadHelper extension has a FAQ site here: http://www.downloadhelper.net/faq

and a Support Forum here: https://groups.google.com/forum/#!forum/video-downloadhelper-q-and-a

more options

Hi - I am a novice at this. I need someone to walk me through the process, instead of downloading something else to my computer that doesn't help me. Is it possible to TALK with someone in support, please. Terry