Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

address bar and bookmarks not working

  • 2 (ردّان اثنان)
  • 1 has this problem
  • 1 view
  • آخر ردّ كتبه john.mills6

more options

I seem to have got myself into a real mess with this. Attempted some of the fixes without success. Decided that that a re-install might work. couldn't find firefox.exe in programs or apps but firefox helper is there, but refuses to uninstall. Attempted new download which was OK but installation failed. Are there any easy answers to this. Edge works ok and have checked for malware. I'm not very tech savvy. Any help would be appreciated

I seem to have got myself into a real mess with this. Attempted some of the fixes without success. Decided that that a re-install might work. couldn't find firefox.exe in programs or apps but firefox helper is there, but refuses to uninstall. Attempted new download which was OK but installation failed. Are there any easy answers to this. Edge works ok and have checked for malware. I'm not very tech savvy. Any help would be appreciated

الحل المُختار

Hi john.mills6, sorry to hear about this problem.

What error do you get when running the installer?

If the small "stub" installer doesn't work, try a full or "offline" installer from the following page:

https://www.mozilla.org/firefox/all/#product-desktop-release

Read this answer in context 👍 1

All Replies (2)

more options

الحل المُختار

Hi john.mills6, sorry to hear about this problem.

What error do you get when running the installer?

If the small "stub" installer doesn't work, try a full or "offline" installer from the following page:

https://www.mozilla.org/firefox/all/#product-desktop-release

more options

Well thank you very much. I wouldn't have known about the desk top release. thanks to you I'm back up and running on Firefox my preferred browser