when sending bulk emails an error message appears, sometimes different errors
the error message i have been getting lately when sending bulk emails from another software is: login to server smtp.mail.yahoo.com with user name ***********@yahoo.co.uk failed . i get the options [retry] [enter new pasword] [cancel]. only by pressing cancel can i clear the error message but there is emails that have not sent from the mailing list.
many thanks jason
All Replies (14)
Is the authentication method on your Yahoo account in TB normal password or OAuth2?
I dont know how would I find out ?
Authentication is shown in Tools/Account Settings under Server Settings and Outgoing Server (SMTP). If it's 'normal password' and you change to OAuth2, delete the passwords from Options/Security/Passwords/Saved Passwords, restart TB, and enter the account password in the browser window when prompted.
password was already OAuth2
Are you sending to a mailing list in TB or is a list passed to TB from 'another software'? There was a recent bug where mailing lists failed if there were spaces or special characters in the list name.
Sending from a mailing list in a separate software
OK, does the list name have spaces, and is your TB v. 68.8?
How do I check my TB version also I am not sure if there are spaces as the system has a separate account for each customer and the emails sent from the system through thunderbird. Also keep getting a message: an error accrued while sending mail. The mail server responded: 554 6.6.0 error sending message for delivery.. please check the message and try again
Just checked and found I am version 68.8.1 (32bit) I think my laptop is 64 bit
Since you have 68.8.1, spaces in the list name shouldn't be an issue, but since you're sending a mailing list on Yahoo, you may need to add your own address in the To: box, and then add the mailing list in the Bcc: or Cc: box. I don't know if that's possible with the 'separate software', but it is a workaround that may help.
I dont have a mailing list as such it's a bunch of customer accounts on a software that automatically send invoices to the customers through TB using the work email which is yahoo. All I know is the software automatically takes the email from the account and sends a single email, and the system goes down the customer list and applies the invoice and sends it to each customer. This was working reasonably well about 3 month ago
If it's not a mailing list, and you have the correct Yahoo account settings, the only thing I can think of is that you're exceeding the mail provider's limit for messages sent per day or hour.
It happens straight off sending the first 30 emails. What setting would I need to check for yahoo ?
Thirty emails is nowhere near the limit for Yahoo:
https://help.smallbusiness.yahoo.net/s/article/SLN17518
You might want to create a mailing list and send directly from TB.