Incorrect Username and Password
Unable to gain entry to a website that I am a member off and need to access urgently. I can change my password using my correct username bit can't get past that. I have all secret details and need to open. website owners are difficult to contact also. Or do I need to contact the support team of the website I.m trying to log into & how would I do that?. Please help
All Replies (9)
Hi grantrobertson314, did you try using Microsoft Edge or another browser to see whether it's a Firefox issue or a website issue?
Hi jscher2000, It is a TOR site so only work there,
Have you tried the usual?
If a site is generally known to work in Firefox, these are standard suggestions to try when it stops working normally:
Double-check content blockers: Firefox's Content Blocking/Tracking Protection feature, and extensions that counter ads and tracking, may break websites that embed third party content (meaning, from a secondary server).
(A) Do you see a shield icon toward the left end of the address bar, near the lock icon? More info on managing the Tracking Protection feature in this article: Enhanced Tracking Protection in Firefox for desktop (before Firefox 70: Content Blocking).
(B) Extensions such as Adblock Plus, Blur, Disconnect, DuckDuckGo Privacy Essentials, Ghostery, NoScript, Privacy Badger, uBlock Origin or uMatrix should provide toolbar buttons to manage blocked content in a page. There may or may not be a number on the icon indicating the number of blocked items; you may need to click the button to see what's going on and test whether you need to make an exception for this site.
Cache and Cookies: When you have a problem with one particular site, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site.
(1) Clear Firefox's Cache
See: How to clear the Firefox cache
If you have a large hard drive, this might take a few minutes.
(2) Remove the site's cookies (save any pending work first). While viewing a page on the site, click the lock icon at the left end of the address bar. After a moment, a "Clear Cookies and Site Data" button should appear at the bottom. Go ahead and click that.
In the dialog that opens, you will see one or more matches to the current address so you can remove the site's cookies individually without affecting other sites.
Then try reloading the page. Does that help?
You could test in a new profile to see whether that makes any difference:
New Profile Test
This takes about 3 minutes, plus the time to test your problem site(s).
Inside Firefox, type or paste about:profiles in the address bar and press Enter/Return to load it.
Click the "Create a New Profile" button, then click Next. Assign a name like June2020, ignore the option to relocate the profile folder, and click the Finish button.
After creating the profile, scroll down to it and click the Launch profile in new browser button.
Firefox should open a new window that looks like a brand new, uncustomized installation. (Your existing Firefox window(s) should not be affected.) Please ignore any tabs enticing you to connect to a Sync account or to activate extensions found on your system so we can get a clean test.
Does the problem site work any better in the new profile? If so, that could indicate a settings or accumulated data or add-on issue in your regular profile.
When you are done with the experiment, you can close the extra window without affecting your regular Firefox profile. (June2020 will remain available for future testing.)
IMPORTANT: Creating a new profile may change your default. If your regular profile has a Set as Default Profile button after this test, click that to make sure your next startup doesn't yield a surprise.
Thanks will give it a try
You posted with a Firefox 68 user agent.
Are you possibly using Resist Fingerprinting?
When Resist Fingerprinting is enabled then some items are spoofed (TimeZone: UTC, UserAgent: Firefox 68 ESR).
You can check this pref on the about:config page to see if Resist Fingerprinting is enabled and if this pref is user set (bold) reset to false via the right-click context menu.
- privacy.resistFingerprinting = false
You can open the about:config page via the location/address bar. You can accept the warning and click "I accept the risk!" to continue.
Not using anything like that. I wouldn't know how lol. Going to have a break keep getting the robot human captcha. Thanks will be back soon
I think they have a bot that locks you out of the website. They aren't answering me and asked for $200 for a unique key to login. I would like to get in and get my money back somehow. Any suggestions?
cor-el Top 10 Contributor . Moderator Tried as you suggested with no success. Also tried new profile. Still unable to access website
Still unable to gain entry to website and have limited knowledge about scripting