Repeated crashes when trying to load webpages or youtube videos
Firefox has been experiencing repeated issues that cause it to fail to load certain websites or portions of sites, often related to video playback. YouTube videos would attempt to load, never start playing, and eventually all of Firefox will crash. The same is now happening with other websites such as Amazon that seem to crash the browser just trying to bring them up. Not all of the sites are specifically video sites like YouTube but they often have embedded players. YouTube will load fine until you actually try to click on a video, browsing the homepage doesn't cause this issue.
Restarting Firefox in safe mode did not alleviate the issue, and Firefox is up to date.
Crash report ID for the latest crashes: bp-91adc60a-274e-4ae7-8a76-3cd170200907 bp-362af5eb-b22e-4a60-ab29-78eb60200907 bp-4a049ce3-6d32-46b5-bc9e-437240200907
All Replies (2)
Product Firefox Release Channel release Version 78.0.2 Build ID 20200708170202 (2020-07-08) Buildhub data OS Windows 10 OS Version 10.0.18363
Thu, 30 Jul 2020 00:31:14 GMT bp-91adc60a-274e-4ae7-8a76-3cd170200907 Signature: OOM | small
MOZ_CRASH Reason (Sanitized) : MOZ_CRASH()
Crash Reason EXCEPTION_BREAKPOINT
atidxx64.dll = Advanced Micro ++++++++++++++++++++++++++++++++++++++ Product Firefox Release Channel release Version 79.0 Build ID 20200720193547 (2020-07-20) Buildhub data
Sun, 09 Aug 2020 20:25:42 GMT bp-4a049ce3-6d32-46b5-bc9e-437240200907 Signature: OOM | small
MOZ_CRASH Reason (Sanitized) : [unhandlable oom] Failed to allocate slots while tenuring.
Crash Reason EXCEPTION_BREAKPOINT
atidxx64.dll = Advanced Micro
xul.dll = Firefox ++++++++++++++++++++++++++++++++++ Product Firefox Release Channel release Version 80.0 Build ID 20200818235255 (2020-08-18) Buildhub data
Wed, 02 Sep 2020 03:19:28 GMT bp-362af5eb-b22e-4a60-ab29-78eb60200907 Signature: RtlReportFatalFailure | RtlReportCriticalFailure | RtlpHeapHandleError | RtlpHpHeapHandleError | RtlpLogHeapFailure | RtlpLowFragHeapAllocFromContext | RtlpAllocateHeapInternal | atiumd6a.dll | atidxx64.dll
Crash Reason EXCEPTION_HEAP_CORRUPTION
msmpeg2vdec.dll = Microsoft DTV-DVD Video Decoder
atiumd6a.dll = Radeon Video Acceleration
atidxx64.dll = Advanced Micro
Make sure all software is up to date.
https://support.mozilla.org/en-US/kb/firefox-slow-how-make-it-faster
https://support.mozilla.org/en-US/kb/firefox-uses-too-many-cpu-resources-how-fix
https://support.mozilla.org/en-US/kb/firefox-uses-too-much-memory-ram
https://support.mozilla.org/en-US/kb/firefox-hangs-or-not-responding
https://support.mozilla.org/en-US/kb/firefox-takes-long-time-start-up
https://support.mozilla.org/en-US/kb/quick-fixes-if-your-firefox-slows-down
MemTest LAST UPDATED : 12/04/2020
Could you please run a tool from http://memtest.org/
in order to check the integrity of your RAM?
You will need a thumb or disk drive to install it on.
Do you let Windows handle the page file or did you set a fixed size ?
If you use a fixed size for the page file then try the former and let Windows handle the page file.