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Upload 85.01 - All data in Firefox deleted

  • 2 (ردّان اثنان)
  • 1 has this problem
  • 13 views
  • آخر ردّ كتبه FredMcD

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I recently got a prompt to get the latest version of Firefox 85.01. After installing it (there were some glitches in doing so) it erased all of my settings, my bookmarks, and saved passwords. I have lost so much from it literally broke my heart. I had a huge library of bookmarks that are all gone. I spend hours going through each website I have to log into and either find the old password or create a new one. Your upgrade has been one colossal headache.

Is 85.01 a valid upgrade or was I scammed and being scammed to get all my passwords?

If it is valid upgrade, why would you delete all of my setting and data?

Very angry!

rainfish26

I recently got a prompt to get the latest version of Firefox 85.01. After installing it (there were some glitches in doing so) it erased all of my settings, my bookmarks, and saved passwords. I have lost so much from it literally broke my heart. I had a huge library of bookmarks that are all gone. I spend hours going through each website I have to log into and either find the old password or create a new one. Your upgrade has been one colossal headache. Is 85.01 a valid upgrade or was I scammed and being scammed to get all my passwords? If it is valid upgrade, why would you delete all of my setting and data? Very angry! rainfish26

All Replies (2)

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Look on your desktop. Do you see a folder called; Old Firefox? Look inside. Look for the folder with the latest creation date.

https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile

https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles

https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible

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https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible

http://kb.mozillazine.org/Profile_folder_-_Firefox#Navigating_to_the_profile_folder

https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles

https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles


Type about:profiles<enter> in the address bar. How many profiles are listed? How many should be there? Also, open the profile folder in your file explorer.