Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Avatar for Username

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Lost Profiles and Bookmarks

Algonquin
Algonquin
more options

Recently, I opened up the Firefox browser and it prompted me to create a new profile. I reopened the browser 2-3 more times and the same thing happened. I created a new profile. My bookmarks immediately disappeared. When I went to look for my old profiles, they all had disappeared, also. Firefox has been updated recently, and so has Windows 10. I have an older (2013) Toshiba laptop. Any suggestions for getting profiles and/or bookmarks back?

Recently, I opened up the Firefox browser and it prompted me to create a new profile. I reopened the browser 2-3 more times and the same thing happened. I created a new profile. My bookmarks immediately disappeared. When I went to look for my old profiles, they all had disappeared, also. Firefox has been updated recently, and so has Windows 10. I have an older (2013) Toshiba laptop. Any suggestions for getting profiles and/or bookmarks back?

الحل المُختار

see if this article provides any help for you. then let us know

[https://support.mozilla.org/en-US/kb/profiles-where-firefox-stores-user-d...]

Read this answer in context 👍 0

All Replies (1)

·´¯`·...¸>-)))º> ~dbben
·´¯`·...¸>-)))º> ~dbben
more options

الحل المُختار

see if this article provides any help for you. then let us know

[https://support.mozilla.org/en-US/kb/profiles-where-firefox-stores-user-d...]